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We are currently subscribed to an annual plan, yet we are experiencing significant and unexpected volatility in our monthly billing. Our invoices contain various variable charges that cause the total amount to fluctuate wildly, despite maintaining a consistent user seat count.  Please someone can explain the source of this billing volatility.

I canceled my plan close to a year ago but am still getting charged $64.80 per month, which is $778 over a year. I can’t find any email address or account where I am still subscribed, so I don’t know how to cancel it. And I can’t find a billing contact unless I have a paid plan. Please help.

Hey everyone, I’ve recently noticed that images inside my components are showing at the wrong size. What’s strange is that when I detach the component instance, the image suddenly resizes correctly and looks as expected.This issue started happening suddenly, I don’t recall changing anything in my design system or updating constraints that could affect it.Has anyone experienced something similar or know what could cause this?Screenshots are attached for reference. Thanks in advance for any help!  

Changing font weights within the same text box in Figma no longer works as expected.Previously, mixed weights showed “Mixed” in the typography panel, but now it shows “Select a font weight” and fails to apply different weights.

I’m starting a new file and I need to load a library, however when i search for that published library it’s not appearing within the “assets” search results. Other related libraries are appearing, but this token library is not pulling up. Couple pieces of context: • It’s a token library that our team published and manages. • The library is working for other files that it’s already loaded on. • I’m searching for it by opening the “manage libraries” window from the assets panel. I’m getting results of similar libraries, like our UI kit and Icons, but i’m not getting the token library. I’ve seen plenty of issues and conversations here about users searching for instances within a library, but that’s not the issue I’m having.

Hello hereI got a Figma Education package as a student but Figma is returning “account has been suspended” response anytime I want to login. Is it just me?

Sometimes some load, sometimes others load… But this glitch has been happening for a while in all our folders. It’s quite frustrating to find folders quickly this way. Any one else? 

I'm no longer a student, and looking to downgrade to starter plan

Figma lost my current project with a lot of progress but when i go to history to restore sine i was on wifi most of the time i was working on the project,every history restores the same old version with missing frames.Also there is nothing in the trash i checked

OneloginでSSO設定を行っており、証明書を更新したいと考えています。 「設定」　ー　「SAML SSO」　の画面に進みポップアップに既存の設定済みの内容が表示されます「設定を編集」　をクリックすると、すでにOneLoginのボタンが押下されており更新することはできません。 ラジオボタンを「その他」を押下し、署名証明書が表示されるので、Oneloginからダウンロードした新しい証明書の.pemファイルをアップロードし、次の画面で「これは正しい情報です」にチェックを入れて「SAML SSOを設定」ボタンをクリックすると以下のエラーが表示されます。 Cannot modify SAML config if SAML is required  こちらの対処法をご教授いただけますでしょうか。

I am trying to export a frame as a pdf from a file of which I am the owner and only user. I have a free account, and when I try to export I get a pop up that says “You are not allowed to export this file”. I also can’t copy the frame to another file and try to export it there. What do i need to do to fix this problem, I need to be able to export frames and screens for my portfolio and projects.

Dear Figma Support Team, I kindly request you to review and cancel the suspension on my account. Email ID: [PII removed by forum admin] This is my genuine account. My account was locked without any notification, I don't know why my account was locked. There are many of my work files in the account and I did not violate any policy., please help me reopen my account. Thank you for your support.

Figma Make is not working on my education account. I am unable to take advantage of the AI features. How can I enable the AI features and Figma Make?

How can I remove education plan from my account? I have checked all the settings but unable to find an option.

Hello Figma Support Team,I am writing to urgently follow up on my ticket #1554004 (submitted on October 17).I subscribed to the Annual Organization plan around September 28, 2025. After using it for nearly a month, I've discovered a critical issue: all users in this plan are restricted to "Guest" status with "limited access." This makes it impossible for us to manage permissions effectively or migrate our projects, which has severely blocked my team's workflow.The core problem is that I was misled during the purchase process. I upgraded directly from an existing project within the Figma app. On that upgrade page, the only option presented to me was the "Organization" plan.I only discovered later that the "Professional" plan (which is what I actually needed) is only available for purchase through the main "Pricing" page, not through the direct in-app upgrade flow. This is a misleading UI/UX that guided me into buying the wrong, more expensive plan.I request an immediate downgrade of my

I’ve worked today with Figma and everything were fine, but in one moment it stopped loading main page, and gave me ability to only view my file, after restarting it doesn’t loading at all. Any versions, same with desk or web. 

Well … might stop working earlier today. Hope it comes back tomorrow morning

Whether it is present or preview, nothing is building at the moment under prototype. Only design loads. Anyone else having the same issue? Thanks

My team is experience bigger load than normal even on smaller files, is the any way to debug this?

Hey there!So my institute (https://iec.org.pk/) which offers bootcamps added me as an instructor but I kept seeing a warning, I thought it was a glitch in Figma as I had the access to the files even after the count down ended. But yesterday, I lost woke up to see that I have lost access to all my files. It is a blocker since I do sessions with my class in Figma. Let me know what can be done to fix this as soon as possible. 

https://api.figma.com/v1/images/4CSH3ej4Wd48v6XCv2U8Tq?ids=921:357,921:362,921:364,921:369,921:374,921:375,921:384&format=png&scale=2 Ｉ want to ask about the url up aboveThis url is generate by MCP server in vs code.The agent is trying to fetch the icon from the picture I just feel quite weird all the pictures coordinates are already fetched, however can’t fetch download with the {"status":403,"err":"Invalid token"} response message. please help. Thanks.

Dear Figma, I am getting a message that my verification limit has exceeded for my education plan. I have contacted ShareID to resolve the issue asap, but I am still waiting for a response. I have an ongoing important project for my internship, and my education plan has already expired. This is very urgent, and I am wondering if I can get my education plan extended until the issue is resolved by ShareID 

I am trying to use Figma Copilot plugin but I always get this error message: Failed to get AI response. Please check your API key and try again.I have tried with OpenAI api keys and also with Gemini.Can you please help?Thanks,

Hi, Just for background purposes, I mainly use Figma Slides as a replacement for PPT. I’m building a presentation that has around 96 slides. Past slide 84 the vertical scrolling function doesn’t work. And by the scrolling function it’s in relation to me zooming into the slide and scrolling around. Sometimes I need to zoom in on some information. I can still scroll horizontally but not vertically on any slide past 84.I’ve tired testing by adding a new slide after 84 and it still runs into the same issue. I’ve also deleted a lower numbered slide and the previous slide 85’s scrolling function works for both vertical and horizontal. I’ve then added in a new slide before the previous slide 85 and it loses it’s scrolling function again.Is this a bug or is there a limit for the slide count?

I’ve noticed a thumbnail issue that occurs depending on the background color of the thumbnail and whether you use Light Mode or Dark Mode.The border radius on the Thumbnail looks jagged if you have a light color thumbnail bg in Dark Mode or a dark color thumbnail in Light Mode. (zoom in on the image attached)Looking into it through the web browser I found the reason to be that the border color is a solid color.One simple fix to solve the issue would be to make the border color on Thumbnail containers a low opacity color.In the attached image I changed the border colors to be 20% opacity black and white depending on Light/Dark Mode and you can see the jagged issue is gone and the border radii are smooth.Is this a big problem? No, of course not. But it would be an easy fix.Thank you Figma!