Student Plan Expired – Request to Keep Using Original Account

Hey ​@Wajeeha Batool - just to make sure: have you already gotten your approval for your education plan on the account under your .edu email, and applied it to a team there?

If so: that means your status is already tied to your education email, and Figma’s education team is unable to move/merge your status.

I know that this may take a bit of time, but you’ll need to transfer the existing work you have in your original Figma account over to the one you have linked to your education email. You should follow these instructions to move the project or team 

I apologize if this causes any inconvenience, but I think this would be the right way to go about this.

​@ksn Thank you for your reply. I understand that education plans are usually tied to a university email but I’m really in a difficult spot here. All of my coursework, projects, and design files from my studies at the University of Toronto are on my original Figma account. I’m in my final year and starting over or transferring everything to a new account would be extremely disruptive and stressful given deadlines.

I really hope Figma can make an exception here. I’m happy to provide proof of enrollment or any other verification needed to confirm I’m a current student.

I truly appreciate your help — this would make a huge difference as I finish my final year.

I completely understand ​@Wajeeha Batool. However, I don’t have any ability to review or make any kind of changes when it comes to education accounts.

My last recommendation would be to reach out to our education team at education@figma.com to see if they are able to assist in some way. However, I do want to be be transparent: their response is likely to be delayed due to observance of the Winter holidays.

I would highly encourage you to start moving your projects. I cannot guarantee any turnaround time, or if there will be any exceptions provided.