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Question

Urgent: Missing file recovery request

  • December 30, 2025
  • 1 reply
  • 9 views

공나현

Hello, I am reporting a critical issue where a specific personal file has completely disappeared from my account.

1. File Name: 시어스랩 

2. Last Accessed: I don't remember the exact date as it was some time ago.

3. The Situation:

  • This was a personal project file (Private), NOT a team project.

  • I have NEVER deleted this file. It has disappeared spontaneously from my file list.

  • I have already checked the 'Trash' and 'Deleted' folders, but the file is not there.

  • I have checked all my folders, and searched by the file name, but there are no results.

  • Other files that are even older than this one are still visible, but only this specific file, '시어스랩', is missing.

Since this was my personal work and I never deleted it, I believe this is a system-side error. This file is extremely important to me. Please track this file in your server database and restore it to my account.

Thank you.

1 reply

Celine_
Figmate
  • Community Support
  • December 30, 2025

Hi there, Céline from Figma here. Thanks for sharing these details, and sorry to hear about the missing file!  This looks odd, to help us look into this properly, I’m going to send you a DM to guide you on the next steps and gather the required information securely. Please check your DM when you have a moment, thank you.