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Question

Incorrect charge after cancellation – $35.33 charged on Dec 26

  • December 31, 2025
  • 1 reply
  • 33 views
田森旭

Hello Figma Support Team,

I’m reporting an incorrect charge on my Figma account.

I canceled my subscription before December 26, 2025 through the official Figma website. The cancellation was completed before the billing date.

However, on December 26, 2025 at 00:00, I was charged $35.33 USD by FIGMA.

After this charge:
- My account was not upgraded
- It remained on the free (Starter) plan
- No paid features or services were provided

This charge occurred after cancellation and without an active subscription, so it should be treated as an incorrect charge, not a standard subscription payment.

I am requesting a full refund of $35.33 USD.

Transaction details:
- Merchant: FIGMA
- Amount: $35.33 USD
- Charge date: December 26, 2025

Please let me know if you need any additional information from my side.

Thank you.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • December 31, 2025

    Hey there, Celine from Figma here, happy to help! Thanks for sharing all the details, and sorry to hear you are having an unexpected charge. 

    Billing and refund issues can’t be handled directly from the Forum due to privacy and security reasons. That said, I’ve gone ahead and created a support ticket on your behalf so our support team can review the charge, confirm what happened after the cancellation, and investigate further. For reference, your case number is #1663892 (please check your inbox via your email address: tixxxxu@gxxxxl.xxm).

    The support team will follow up with you directly by email once they’ve had a chance to look into your account. Feel free to add any additional context (for example, screenshot) to help for the investigation. Thanks for your patience while they review this!

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