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Charged after cancelling plan (Starter plan user)

  • December 30, 2025
  • 1 reply
  • 16 views
Hòa Trần

Hi Figma team,

I’m posting here because I believe there’s been a billing error on my account.

I received a subscription renewal reminder on Dec 24 and cancelled my plan the same day (several days ago). My profile clearly shows that I’m on the Starter plan.

However, a few minutes ago, I was charged $15 by Figma.

I contacted Figma AI support, and it told me the charge is not refundable and advised me to post here instead. Since I cancelled before the renewal and my account is on Starter, this charge appears to be a mistake.

Could someone from the Figma team please help look into this and reverse the charge?

Thanks in advance.

Best answer by Celine_

Hi ​@Hòa Trần ,  Céline from Figma here. Thanks for flagging this and for sharing the details!

I’ve gone ahead and created a support ticket on your behalf so our support team can take a closer look at what happened and review the charge. They’ll follow up with you directly via email as soon as they have more information. 

Please note that due to the holidays, we’re currently managing a higher volume of support tickets, so responses may take a bit longer than usual. Thanks for your patience, and we’ll make sure this gets looked into.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • December 30, 2025

Hi ​@Hòa Trần ,  Céline from Figma here. Thanks for flagging this and for sharing the details!

I’ve gone ahead and created a support ticket on your behalf so our support team can take a closer look at what happened and review the charge. They’ll follow up with you directly via email as soon as they have more information. 

Please note that due to the holidays, we’re currently managing a higher volume of support tickets, so responses may take a bit longer than usual. Thanks for your patience, and we’ll make sure this gets looked into.

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