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Our institute, Venturetech Computer Education, is based in Sheikhupura, Punjab-Pakistan. We want to get listed for Figma Education verification so our students and instructors can benefit from Figma’s educational resources. What is the process, and are institutes outside major cities (like Sheikhupura) eligible for listing?* I already contact with “education@figma.com” but didn’t get any response.

Hi,  The account upgrade payment system will not take my valid address for billing info 

Hello Figma Support,I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email.Here are my account details: Old email address:   [redacted PII] Figma username : [redacted PII] Example file link(s) I created:  [redacted PII] I would like to recover my account and transfer it to a new email address:  [redacted PII]Could you please help me with this process?Thank you very much for your support.Best regards,

Dear Figma,  My account (REDACTED) has been suspended and i would like to know why and somehow fix that because it's my main work and study account and i really need to access them. I think it is a mistake. Please provide me some details on this issue. Thank you in advance. - Sofia Isakova

 I’ve lost access automatically to an important Figma file . When I try to open it, I see this message:“Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.”This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file?Here’s the file link:https://www.figma.com/design/L34zzygdPwIH48yOFj2DPM/DASTAA---Ready-for-Dev?node-id=210-2219&t=DH5MR6wFRGFh4eN6-1  

Hello,I’m having this issue for quite some time now. I noticed that it started happening since the last update. Whenever I open Figma none of my images from any project load. And I try to wait it out and they don’t load, i’ve tried to re-install Figma and nothing changed. I thought it was maybe a internet connection, it’s not, since i’ve started to use Ethernet and have good internet now. It’s surely a problem with Figma itself. And it’s not only on the app, it’s also online where I enter and can’t see anything from any project.Even on projects I can’t see the thumbnail for projects because they don’t load. I don’t know what it could be. Please help if you know what I can do.In the 2º photo you can see that those posts in specific had a photo for a background and other elements using photos and none of them are showing. 

Hi, My local variables for colors and effects keep getting detached across my file randomly. Is this expected? It’s slowing me down a lot.

Hi team 👋I am trying to publish a v4 version update for a plugin I am creating for Figma, but I’m getting the following error:“XHR for “/api/plugins/1535371360850075397/upload” failed with status 403”and the suggestion:“Please try again, or report this file to the Figma team for support.” Where should I submit the file? There is no link provided, and I couldn’t find any instructions. 

As an owner of a DS, I’m trying to get as much value of my libraries as possible, so we can also think of connecting it to MCP server and other goodies. But while trying to connect everything to Code Connect, we got into some roadblocks.  Recently, while trying to include a component instance (Badge) to one other component (Chip) in the Code Connect, it was always showing an error in the code output. This error was saying the following:  I eventually was able to overcome this by adding the component as a “component swap”, so the “Badge” was shown in the code output (otherwise, the error)—although, my idea is to not use it as a swap, but only as a boolean, but for now it worked. But, when clicking on the Badge component “tag” in the code (see image below), I was taken to the preview of the Badge, where I found out this component preview not only had the old name (more than 6 months old since we updated all component naming convention—image 2), but also the property names were also outda

During my experience with Figma Beta, I noticed a problem where the letter 'v' was absent from the frame name.

Hey folks, Images are what's probably most important when using Slides.. why do I need to get back to a normal file, set a blend mode and copy it into Slides again? That is exhausting and degrades Slides unnecessarily.

I’m trying to generate a custom font from https://github.com/uswds/public-sans using their build script which outputs ttf/otf files. However, when uploading custom fonts (named different than Public Sans) in the Resources > Fonts to be shared across my organization, the custom font does not render correctly.I can see the custom font in the font dropdown, but in console, I get a 404 for https://www.figma.com/api/fonts/1205729/file/8VD5apkKPfyFkBPBUFICZB with response:```{    "error": true,    "status": 404,    "message": "Not found.",    "i18n": {        "id": "error.not_found",        "fallback_text": "Not found.",        "params": {}    }}``` Are there specific rules or validation issues for uploading custom fonts for an organization? When I install the OTF font locally in FontBook, it works - but I want my entire organization to use a custom generated font.

Hi - We’re building 7 new websites in figma sites and have run into an issue. For some reason when we go to publish the demo domain it only shows the tablet breakpoint on mobile. Desktop will pull desktop and tablet pulls tablet so it's just mobile that seems to be broken.Is there any solution to fixing this?Thanks! 

Video here. Not sure if I’m doing something wrong? As of now the only way to achieved the desired outcome is to create a background frame with noise applied. 

Hi there!I’m currently unable to upload images in Figma. When I click on an existing image and select “Upload from computer”, nothing happens. I also tried using the browser: when I click Upload from computer, it shows the loading spinner and then the tab crashes. This issue is blocking my work and needs to be fixed as soon as possible. 

A sudden invoice for my current month is missing from invoice. I have attached the screenshot  to understand that the invoice is not generated for the month of September. Please help 

While using Figma Make, it will occasionally stop processing midway through completing a prompt. The updates stop, but there is no error, so it’s not very clear whether the work has been completed or not. Sometimes if I move onto the next prompt, it will finish the changes before moving on, or I found if I instruct it to “complete the update,” it will pick back up where it left off. This is typically for more involved prompts. Easy enough to work around, but it needs better messaging and/or error recovery. 

When I open any design file in Figma desktop app or the browser, I don’t see the feature Figma Make anywhere. I have full seat plan, and it was there before. I also have updated the app recently. 

Extremely frustrated here, I did everything correctly. Now it’s just a waiting game. What’s taking so long with this? Been waiting for over 3 hours.  

Running into an issue where I tried to connect to supabase through figma make. However now it’s saying connection lost(attachment 1) and the delete button does not work (attachment 2), will only let me authorize, however authorize only takes me to this page(attachment 3)  with no changes. Any help with this would be much appreciated! Thanks 

Hello. I accidentally deleted my figma account. Today. I kindly ask you to support me in returning the account or recovering the data. I am very sorry that this happened. My account was linked to the email address [redacted by moderator to remove personal information]. I wrote to the support team and they created this request. The request number is 1506850.Please help me. I have very important files there and I have ongoing work. Therefore, it may cause me a large amount of financial damage. Please support me in this matter.

I got an email at the beginning of this month saying my Figma education subscription will expire at the end of the month and I need to renew it. After trying, I got another email saying I renewed my subscription, but two days later I got another email saying it didn't renew. Now when I visit the email links, I see that some say I'm already subscribed to the education subscription and some are waiting for an action, so I want to know if it's been renewed or not.

Our team was using the annual Pro plan, which has been in use for 6 months now. Today I logged into Figma and saw that the team was locked, which is not fair. What should we do?

Good morning!I had filled the form giving my school email address and my school Id address for figma as a high school student and i got the message from Figma that my student mail l Id and school domain has gotten verified and i can apply easily now but when i tried to apply once again, I still couldn't get in. Can you please help me as in how to get verified or ask for help since the verification failed?

Hello Figma Education team,We represent ProductPlan.ir, a professional educational institute dedicated to User Experience (UX) and User Interface (UI) Design training. Our mission is to provide structured, high-quality courses for Persian-speaking students who aspire to become professional designers and product managers.We kindly request that ProductPlan.ir be considered for inclusion in the list of Figma-verified educational institutions. Here’s why we believe our institute qualifies: Structured Curriculum: We run comprehensive courses in UX, UI, Product Design, and Product Management, covering both theory and applied practice. Student Impact: Hundreds of learners have enrolled in our programs, and many of them actively use Figma in their coursework and professional projects. Educational Commitment: We focus on accessibility, providing both professional and scholarship tracks to ensure that students from diverse backgrounds can learn design. Alignment with Figma’s Mission: Our c