Report a Problem

Within a file you can copy and paste frames with annotations while their tags remain but if you copy frames or components to another file, the annotations get copied which is great but their tags unfortunately disappear. Expected behavior: Annotation tags should remain if copy and pasted to another file.

I subscribed to the Pro plan and made the payment on October 8. However, I canceled it a few days later, hoping that it would end by November 8. But on November 8, I was charged again, even though my account is still on the Starter plan. What’s even stranger is that the payment email says the charge is for the period from October 8 to November 8 — but I was already charged for that period before.[redacted screenshot for privacy reasons] 

An update on verifying your eligibility   Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status.     During the review process it was determined:   Your last name is missing from the documentation submitted.   Please visit our help center to review the list of acceptable documents before uploading.   Upload Documents   Kind Regards, Figma Verification services powered by SheerID   You are receiving this email because you submitted a verification request with Figma and its verification service provider, SheerID.   SheerID w

I have been verified by the 3rd party company "SheerID" and I still cannot see the education plan options after clicking on the "new" tag in the file menu. What else do I need to do?  I submitted a ticket, but it’s been 10 days and no response.  I have classwork I need to do.  If there isn’t an education plan, please let me know so I can use another layout editor!

Hi, I’m a student and I applied for the Education plan. I’ve already been verified and upgraded, but it still shows that I’m on the Starter plan instead of the Professional plan. I already logged out and back in, but it didn’t help. Could you help me with this?

Hi Figma Support Team,I recently noticed that an additional seat was accidentally added to my Professional plan. The payment for this billing cycle is due on November 16, and I wanted to reach out before that to ensure I’m not charged for the extra seat.Could you please help me remove the additional seat and confirm that I won’t be billed for it?Please let me know if any additional steps are required on my end.Thanks so much for your help and prompt response!  

Hello,Figma Mirror hasn't been working for few days on my iPhone.It used to work “ok” before but now, every time I want to use Mirror, I just see a black screen no matter what I try. The app correctly shows the selected frame prior to mirroring but as soon as I tap on “Begin mirroring”, I see nothing but a black screen. I tried with different projects... I restarted Figma on macOS... I rebooted my Mac... I restarted Figma on iOS… I rebooted my iPhone… I logged out/logged in again on macOS and iOS… I “restarted” the preview from the iOS app Just a black screen.Has anyone the same issue?Thank you,AxelAbout the app: App Version: 25.41.0 (251029.5015844) Commit: 7eaf00d18ba9 iPhone XS Max iOS 18.7.2  

Hi. I am having a problem with opening my project files on Figma. This problem started today (10 November) I have seen someone with a similar issue and I have tried all the suggested remedies for this issue — but no luck. Help with this would be great. Attached is a screenshot of the error message that comes up. 

So I cancelled and downgraded my plan but for some reason I was charged anyways on my account for 34 dollars. There is no shot I continue to use this software after this blatant practice of 'charging without the customer knowing' mentality. 

When variables are applied components look differently (see image – the bottom component is higher and the setting is the same). Figma does this on almost every component with paddings, height even radiuses are different than designed.

Hey! Im trying to verify my student account and i see that it's approved but in my figma im still on the free plan. What should i do?

Figma Make keep loading loading and loading

Hi, I was asked to re-verify my student status in september, which I did. After that Figma still told me I had to re-verify so I tried verifying again only to be told I exceeded my verification limit, so I contacted SheerID, who said I was successfully verified already. By then everything still worked fine in Figma so I thought it might be a harmless bug, but recently I was locked out of my team and am to be locked out of the teams from my classes, is there a way to reset my verification limit? Otherwise I won't be able to use Figma for uni anymore entirely  

I don't have an account in the tab Personal access token what should I do 

Certainly. I've removed the table, integrated the timeline into a clear bulleted list, and added a placeholder for your email address at the bottom of the post for easy account lookup by Support.Here is the revised draft for your Figma forum post: 🚨 Unexpected Charge After Subscription Cancellation ($19.84 Charged Nov 8)  Details of the Issue Hello Figma Community and Support Team,I am writing to report an unexpected charge on my account despite timely cancellation of my subscription. Timeline and Concern  October 8: I initiated a Collab Subscription and was charged the initial $5.00 fee. October 8/9: I canceled the subscription well in advance to prevent renewal for the next month. November 8: An unexpected charge of $19.84 appeared on my account. I canceled the subscription specifically to avoid any charges for November. The subsequent charge of $19.84 is highly confusing, especially because the amount does not align with the initial $5.00 fee.Could a Figma Support representativ

Hello, I need help recovering access to my Figma files. My Figma account was linked to my college email and it has been deactivated after graduation. I can no longer log in, and all my design files and drafts were there.I have a personal Figma account which is [redacted by moderator to remove personal information] and would love to transfer the files there if possible.Is there any way to help me regain access or move the files?Thanks,

Heyyy,Both in Figma Make and Figma Sites, the TXT DNS Records are not getting verified quickly. The CNAME Records instantly update and sync, but the TXT doesn’t update even after 48 hours.One of my first Figma Sites got published, but beyond that none of my other sites or Make Websites are getting laucnhed or connected to the domain due to TXT DNS Record verification delay

Hey, while updating one of my plugins I noticed missing feature. When using the Figma Plugin API, the devStatus property is undefined for nodes of type GROUP, even if the group is marked as Ready for dev.This causes an inconsistency between what’s visible in the UI and what’s accessible to plugins. Other node types, including FRAME, COMPONENT, INSTANCE, COMPONENT_SET, and SECTION  correctly expose their devStatus values.Expected behavior:If a group is marked as Ready for dev, its corresponding GroupNode should expose a valid devStatus object through the plugin API.Actual behavior:For GroupNode objects, devStatus is always undefined, even when the group is visibly marked as Ready for dev in Dev Mode.Thanks and best

Hello Figma,I noticed the eslint-plugin-figma-plugins repo has been abandoned for months now. Can you please assign a new maintainer?Thanks,Thamer Altoimi

My odyssee for verification as educator with SheerID goes on. At 31 Oct I was applying on the Verification Page of Figma once more. Uploading my university document as PDF resulted again in the message that “We need more information to approve your Teacher status”Thus, I wrote an email to support@sheerid.com on 1 Nov:Dear SheerID Team,I am providing the requested details below:Institution: xxxxxxxxxxxxxVerification stage: I applied for the Figma Education License and was informed that I need to correct my verification document.My uploaded document already includes: My full name (xxxxxxx) The full institution name (xxxxxx), which also appears in your dropdown list The issue date (6 Oct 2025), which is well within the required 60-day period Please review my submission and approve my teaching status for Figma, or specify exactly what additional information or correction is required for approval.I kindly ask that you do not refer me to the general FAQ, as I have reviewed it thoroughly

Hi Figma support, I have an urgent issue to ask: Figma could not display a sticky bottom bar when I used “Fixed in place” ,absolute positioning and set my prototype to iphone 13 setting. The sticky bottom bar does not even appear on iOS iphone 13!! I’ve tried using Last on top and First on top canvas stacking. Both only works on android device but not on iOS device on mobile in prototype mode!! I read that iOS mobile browser dun accept positioning of Figma! How can I overcome it?

I’m unable to see (zoom) files easily because the ‘ctrl +-’ shortcut is very hard to reach on my keyboard with one hand, as a result of an accident.Please add a magnifying zoom tool in the toolbar!!!!!!!!!! PS loooove figma!!👍

I have this library where the button component does not update its thumbnail. It has been like that for years. I have already made many updates to the component, republished the library, but nothing has worked.As you can see in the image below, there is an instance of the component that uses a very bright Violet color, but its thumbnail does not load the background color, only the text color and border. Any thoughts on how to fix that? I've been avoiding it for like I said, years, but recently I got a task that requires easily identifying library components, and for the button, it needs to be highlighted with the violet color, which is not the current situation. Here is an image of how the component styles are set (easily noticeable that the "Fill" is missing from the thumbnail): 

Where did the actions go with the inspect button when an object is selected? I can use the inspector but there are no longer any options, including the “jump to code” feature that I use constantly to make minor adjustments. 

Hi. My Figma account has been suspended for several days now, and I still haven’t received any response from support. All of my projects are inaccessible, and this is causing serious delays in my work. I urgently need access restored or at least the ability to download my projects.Support ticket number: 1575520.Email: (redacted by the moderator due to PII)