billing issue

Hey ​@Andrew McCrossan — thanks for reaching out and for letting us know about this. I can’t access or share account-specific details here, but I want to make sure this gets resolved quickly.

I’ve opened a ticket on your behalf with our Product Support team. Your case number is: 1683510, and they’ll reach out to you as soon as they’ve reviewed the information you’ve provided.

In the meantime, this guide may be helpful for understanding how billing works in Figma:  Guide to billing at Figma.

Please keep an eye on the email inbox tied to your Figma Forum account for updates. Rest assured, we’ll work with you to get this sorted. 🙏🏻