No settings to remove payment card info

Hi ​@Scarow,

I understand your concern about seeing charges on your credit card while you’re currently using a free plan and wanting to remove your payment method.

I checked on our end, and here’s what I found:

• You currently only have Free Starter plan teams.
• One of your teams previously had a monthly Professional plan, which has since been canceled.
• During the final billing period, a seat was changed from a Collab seat to a Full seat before the plan was canceled.

If you’re on a paid plan, admins can update the payment method. The Free Starter plan doesn’t have access to this feature. You can find more details here: Manage payment and invoice details

Because seat changes take effect immediately, any usage that wasn’t billed during the previous billing cycle can appear as a prorated charge on the next invoice, which is expected behavior.

In your case, the most recent charge likely reflects the Full seat usage that wasn’t included in the earlier billing period. You can learn more here: Upgrade or downgrade your plan

Quick note about seats: A Collab seat includes view/comment access to Figma Design. To create or edit Figma design file, you need a Full seat. 

More details:  Updates to Figma's Pricing, Seats, and Billing Experience  .

I also noticed that you’ve already submitted a support ticket(#1677012) for this — thanks for doing that.

Since we’re not able to handle billing-related requests here on the forum due to security and privacy reasons, our Support team will follow up with you directly via the ticket email when they’re ready.

Please continue the conversation there.

Thanks,

Okay, thank you for your reply.

But I can’t see the solution here.
I already replied the email, but haven’t got any response either.
I just got another bill on my Figma account that didn’t even use the paid seat features.

Is deleting the Figma account the only solution? 

Hi there,

I understand your concern about not receiving a response to your ticket within the expected timeframe.

I’ve gone ahead and increased the priority of your ticket and added a note for the assigned specialist regarding your inquiry. They’ll reach out to you directly via the ticket email as soon as they’re ready to explain the billing you received.

If you have any further questions or concerns about the billing, please continue the conversation through the ticket email.