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Question

Charged twice for the same Professional monthly period after cancellation

  • January 5, 2026
  • 3 replies
  • 65 views
Jikhil Reji

Hello Figma community,

I’m posting to report a confusing billing issue and to see if anyone else has experienced something similar.

What happened:

  • On Dec 4, 2025, I upgraded from Starter (Free) to Professional (Monthly).

  • I was charged €23.80 on Dec 4, 2025 , which covered the period Dec 4, 2025 – Jan 4, 2026.

  • Invoice number PGLYPKTZ-0001
    Date of issue December 4, 2025
    Date due December 4, 2025

  • Immediately after getting the remainder email for next billing which was due on Jan 4 2026, I cancelled auto-renewal.

  • Later, after confirming cancellation, I also deleted the account.

Despite this:

  • On Jan 4, 2026, I was charged again €23.80 for the same billing period, listed as prorated seat charges.

  • Invoice number PGLYPKTZ-0002
    Date of issue January 4, 2026
    Date due January 4, 2026

  • This was not a renewal and no service beyond Jan 4 was used.

Both invoices clearly reference the same date range (Dec 4 → Jan 4), which makes this appear to be a duplicate charge caused by seat proration/reconciliation.

I’ve already contacted Figma Support and opened a billing case (Case #1668251), but didn't received any reply from them until now. I wanted to share this here for:

  • For visibility

  • Ask if others have seen similar double-billing behaviour when cancelling in the first month

  • Suggest clearer communication around “final prorated invoices” vs actual renewals

If anyone from Figma is monitoring the forum, I’d appreciate confirmation that this is a known edge case and that refunds are handled appropriately.

Thanks for reading.

    3 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • January 5, 2026

    Hey ​@Jikhil Reji — welcome to Figma Forum, and thanks for laying this out so clearly. I appreciate you taking the time to document the timeline and invoices in detail.

    Firstly, I’ve flagged your post internally so both our product and support teams reviewing your case have full visibility into the context you shared here. Feedback like this is important as we continue to improve clarity around billing flows and edge cases. 🙏🏻

    Taking a closer look into your post, I’m not able to access or discuss invoice-specific details in our public forums, but your case (#1668251) is under review, and the Product Support team will be able to walk through the sequence of events and confirm what happened after reviewing the account history. Please keep an eye on the email address tied to your Figma account for their follow-up.

    May I ask if you recall the specific number of seats associated with your plan, the date when you received the reminder email, downgraded, then deleted the account? From what I gather in this scenario, the additional charge you’re seeing may be tied to seat proration depending on when changes (such as seat adjustments or downgrades) occurred within the billing cycle. This resource outlines how that process works, in case it’s helpful context while you’re waiting: Upgrade or downgrade your plan → Downgrade or cancel your plan.

    Appreciate you raising this here, and thanks for your patience while the team follows up directly.

      Jikhil Reji
      • Jikhil Reji
      • Author
      • New Member
      • January 6, 2026

      Thanks, ​@Tom Reem  — appreciate the follow-up and the internal visibility.

      To clarify the timeline more precisely:

      I upgraded from Starter to the Professional monthly plan on December 4, 2025.

      I received the renewal reminder on December 29, 2025.

      On December 29, 2025, I canceled the Professional plan and downgraded to Starter the same day.

      After confirming the downgrade/cancellation, I deleted the account on December 29, 2025, prior to the January 4 billing date.

      Regarding seats:

      There was 1 seat allocated (myself).

      I did share editor access on a file with a friend and viewer access with others, but no additional paid seats were intentionally added.

      I understand seat proration can depend on timing of changes, and I’ll wait for Product Support to review the full account history and follow up via email under case #1668251.

      Looking forward to it 

       

        Tom Reem
        Figmate
        • Tom Reem
        • Figmate
        • January 12, 2026

        Copy that, ​@Jikhil Reji — thank you very much for replying with that information.

        This helps me understand what you were expecting, and I’ll make sure your experience is shared with the appropriate teams, particularly around renewal messaging and seat allocation. Input like this is useful as we evaluate how things surface during cancellation and renewal flows.

        I touched base with our Product Support team as well. At this point, you should be all set, but if anything else comes up down the line, feel free to start a new thread and we’ll be happy to help. 🙏🏻

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