Skip to main content
Question

Can't verify my student plan

  • January 7, 2026
  • 3 replies
  • 79 views
김민규

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with

“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • January 7, 2026

Hey ​@김민규, since you’ve already contacted SheerID and your ticket was closed without a helpful resolution, the best next step is to reach out directly to our Education team at education@figma.com. They can take a closer look at your specific case investigate what can be done.  

When you email them, it really helps to include any screenshots you have, along with a brief timeline of what you’ve already tried and the responses you received from SheerID.

Once you’ve reached out, feel free to share your Education support ticket number here. Happy to help flag it internally and make sure it gets extra attention. 

 

Thank you, 

Gayani 

김민규
  • 김민규
  • Author
  • New Member
  • January 9, 2026

I already took photos of my certificate of enrollment and passport and sent an inquiry email to education@figma.com two days ago, but I still haven’t received a reply. What exactly does “Education support ticket number” mean? Is it something I can check myself, or is it something Figma sends to me by email?

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • January 13, 2026

Hey ​@김민규! No worries, I was able to locate your support ticket (Ticket number #1680010). You should have received an email with the number. I’ve now escalated this internally so it gets the attention it needs. Someone from the Education team should be in touch with you as soon as possible.

Thanks again for your patience, and please don’t hesitate to reach out here if you have any other questions in the meantime! 

Terms & ConditionsCookie settingsAccessibility statement