Lost Account Access & Need My Files

Hi ​@Daniel Izeghs, 
 

I understand that you’ve lost access to the email linked to your Figma account and are looking for a way to regain access.

If emails from that address are being forwarded to your current one, the easiest way to get back into your account is to reset your password. Once you’re logged in, you can update your email address in your account settings.
Here’s a guide with more details: Manage email address or password 
 

If emails are not being forwarded, for security and privacy reasons, we can’t handle specific account issues here in the Forum.
However, our support team can help manually update the email address for you.
I’ll DM you to confirm the information needed so I can create a support ticket on your behalf and our team can assist you directly.

Thanks,

Hi @junko3 I actually cannot login to it, this is a different account. That account was on the email; [redacted by forum admin/moderator to remove PII], the password is not working and reset password will send email to that email address that we dont own the domain again

Hi ​@Daniel Izeghs,

Thank you for following up.

I’ve gone ahead and created a support ticket on your behalf(#1659807). Please continue the conversation with our specialist by replying directly to the ticket email.

Hello, please, I cannot receive email to change my password, while I do receive emails from other senders but none from Figma with the possibility of changing password. When I give you a password reset, I get a message saying "if there is an account for: -dulce.galan@bootcamp-upgrade.com- I will receive an email with instructions on how to reset the password. If you do not get it, don’t forget to check your spam folder." and nothing in spam or inbox. Please, I need to enter, I have important files that I need urgently

​@Dulce_Michi  there, thanks for reaching out! I’m sorry you’re running into this, especially when you need urgent access to important files. If you’re not receiving the password reset email (and it’s not showing up in spam either), this usually means the issue needs to be investigated on the account level.
I can see that you’ve already contacted our support team, and I’ve added a follow-up note to your existing case to flag the urgency around the password reset emails. (For reference, your case number is #1675771.)

For security reasons, we’re not able to troubleshoot login or password issues directly here in the Forum. The support team will continue the investigation directly with you by email. Please keep an eye on your inbox (and spam folder) for their reply. Thanks for your patience, the support team will follow up with you by email.

Update: The Technical Quality team is waiting for your response so they can investigate it further. Please check your inbox when you have a moment, thank you!