Lost Account Access & Need My Files

Hi ​@Daniel Izeghs, 
 

I understand that you’ve lost access to the email linked to your Figma account and are looking for a way to regain access.

If emails from that address are being forwarded to your current one, the easiest way to get back into your account is to reset your password. Once you’re logged in, you can update your email address in your account settings.
Here’s a guide with more details: Manage email address or password 
 

If emails are not being forwarded, for security and privacy reasons, we can’t handle specific account issues here in the Forum.
However, our support team can help manually update the email address for you.
I’ll DM you to confirm the information needed so I can create a support ticket on your behalf and our team can assist you directly.

Thanks,

Hi @junko3 I actually cannot login to it, this is a different account. That account was on the email; [redacted by forum admin/moderator to remove PII], the password is not working and reset password will send email to that email address that we dont own the domain again

Hi ​@Daniel Izeghs,

Thank you for following up.

I’ve gone ahead and created a support ticket on your behalf(#1659807). Please continue the conversation with our specialist by replying directly to the ticket email.