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I’m experiencing a critical issue: after entering a prompt in Figma Make (the AI-assisted area), the design stopped rendering. After reloading, I can no longer access Figma at all — my account/projects dashboard won’t load (endless loading / page fails), so I can’t open any projects, not only Figma Make files. Troubleshooting done: * Stable, fast internet connection (other websites work normally)* Using a VPN; tried multiple countries/locations — no change* Cleared/checked DNS cache* Restarted browser and tried multiple browsers — same issue everywhere* Rebooted router and computer — no change This started right after that Figma Make prompt/update, and now the Figma projects page consistently won’t load. Could you please investigate and advise next steps?

Hello Figma Support Team,I’m reaching out regarding a notification on my account attached.This message doesn’t align with my actual usage.I have barely used Figma’s AI features this month, and certainly not to the extent that would justify completely exhausting the allocated AI credits. Because of this, I’m concerned that there may be one of the following issues: Incorrect usage tracking on my seat AI credits being consumed by another seat or automation on the team A misconfiguration or bug affecting Education plan accounts I’d appreciate it if you could please: Provide a detailed breakdown of AI credit usage for my specific seat (dates, actions, and amounts). Confirm whether AI credits are tracked per seat or shared across the team, and whether another user could be consuming them. Verify that my account is correctly classified under the Education plan and that the correct limits are being applied. Let me know if this is a known issue affecting Education plans or team accoun

 我已为我的帐户添加了多因素身份验证 (MFA)，现在尝试更新插件时收到以下消息：“我们检测到您的帐户详细信息已更改。请联系support@figma.com以继续。” 您能帮我解决这个问题吗？我的帐户是  [redacted PII - DJV 12/24/25]

Hello Figma Team,I would like to request an update to the billing entity name on the invoices for September, October, and November, changing it from 北京智齿博创科技公司 to 北京智云悟飞科技有限公司.If updating the entity name is not possible, adding the new company name as a remark at the top of the invoices would also be acceptable. We would like to receive the updated invoices today, if possible.Thank you for your support.Best,Han Han

Hello Figma Support Team,I am writing to request your support regarding a Figma Pro subscription charge made to my account today.Due to missing the cancellation deadline, my Pro subscription was automatically renewed. I did not intend to continue using the Pro plan, and at the moment, I no longer need it. Since the charge was processed today and the Pro features have not been used, I would kindly like to ask for your assistance.If a refund is possible, I would greatly appreciate it.In case a refund cannot be issued, I would like to request whether it is possible to transfer or switch this Pro subscription to another Figma account, as I still need the Pro plan but for a different account.Details: Charged account email: [your current Figma email] Preferred account to receive Pro plan (if applicable): [other Figma account email] Date of charge: [date] Thank you very much for reviewing my request. I truly appreciate your understanding and support, and I look forward to your guidance on

Hi Support Team, I have submitted a support request to help with changing my account email 2 days ago and got no feedback what so ever!Case Number: 1650121I receive the confirmation email to change my account, but when I click on it, I receive an error message stating that the *Link Expires or Malformed*This is quite frustrating and the lack of response or ability to directly chat with a human instead of the closed loop with your AI chat agent is adding layers to this frustration! 

i have a file created by myself and have been using for a long time . it suddenly shows that "file permissions error: you don't have access to this file". And it disappeared from all tabs - not in trash or other teams. Please help me with this issue as this file contains tons of important info. 

Dear Figma Support Team,I am writing to request a refund for a recent charge on my account I noticed that my account was upgraded to the Professional Plan and I was charged $27 on December 19. This upgrade was unintentional; I intended to stay on the Starter/Collaborator version and was not aware that my recent actions would trigger a paid subscription. I haven't used any of the Professional Plan features since the charge. Thank you in advance for your understanding and assistance.

Kindly mail me my previous invoices.

I added MFA verification to my account, and now I’m getting this message when trying to update the plugin: "We detected a change to your account details. Please contact support@figma.com to proceed." Could you help me sort this out? My account is  (redacted by the moderator due to PII)

my project that I kept working on for 3 weeks now is not viewed and kept me on loading endless loop for ever  , I can see the code but the preview is not there, and what makes me really sad , that I can see my works anymore and when it is end loading it showed nothing at all , I have pro subscription , when it is sops and I try to copy the design that what happened   

Bonjour j’ai résilié mon plan professionnel je viens d’être facturer cela est une honte puis je avoir une explication ? 

Hello. I canceled my Professional plan before but you took a new payment from me today. I checked the plan it was not cancelled so I did it again today. Can you check please and refund me the monthly payment please ?

Figma: Desktop app version 125.10.8 on Macbook OS 15.7.2  I made my design a year ago.  I updated the Figma app this week and now when I want to edit existing text blocks I get a grey box font warning pop up: So I select my existing PT Sans font and even though I have selected the PT Sans font the warnings won't go away when I go back to edit my existing text? I even tried "replace whole page." No difference. I can’t edit any of my existing text boxes without the pop up warning, which basically ignores my PT Sans selection?I have tried selecting PT Sans Bold (Bold I think is the issue even though this is a style not a font?) It doesn’t work when I select PT Sans and I try and add it? :I still cannot edit any of my text? ThanksBard

Dears, Figma is blocked in Syria due to the sanction imposed on it, yet lately the sanctions were deprived, many sites unblocked Syria, yet Figma still does..Can I, hopefully, request the review of the blockage and request cancelling it..  Regards!

Hi - I’ve tried logging into my two figma accounts associated with different emails but both show I am on a free plan - but I received a charge for a paid plan 6 days ago - please help?

I am trying to subscribe to Figma Pro plan from Thailand  but Figma shows me this at the checkout

Hi,This is Hutom, and I’m reaching out regarding a billing issue related to collab seats.One of our team members mistakenly requested a collab seat instead of a view seat. Although I personally did not approve this request, it seems the collaboration seat may have been approved unintentionally.According to our records, this appears to have occurred on December 22nd. Would it be possible to cancel this collaboration seat and receive a refund for the charge?Additionally, I’m unable to modify the number of collaboration seats. I would like to set the collaboration seat count to 0, but it is currently displayed as 1.I’d appreciate your guidance on how to update this, or if you could assist in adjusting the seat count on your end.Thank you very much for your help, and I look forward to your response.Best regards,Hutom

I upgraded to the Education Plan expecting it to increase my AI credits in figma make, but instead found myself unable to use figma make itself. Please address this issue.

Dear Sir, I have already cancel my paid subscription for weeksWhy am I still being charged?! Please advise ThanksNelson

Pardon the typo in the title. Once again, prototypes are not responding to the most basic of variant interactions as of Monday Dec 2025. Recreated multiple on off tests in new files Cleared browser cache and history Rebooted machine. Tested on iPad Tried on Figma Desktop Tried in SafariI’d really love a stable Figma release that focused less on new bells and AI whistles, and more on stability at the core.

I’ve a frame where I need the content to be right aligned while the content overflows his parent:This has to be the sorting order of the bullet points columns, as previously it’s been also shown like this.In Figma Sites, this doesn’t work. Whereas when aligning the child to the left, it does work.In fact, when you try it you get this error when trying to publish:Error on the publishing panel However, on Figma Design you can do this and even prototype it and it works!!!Can’t really understand it 🤷🏻‍♂️ I was wondering how is this affecting to left to right reading languages 🫠Thanks in advance for addressing it.Best,Jordi

在使用Figma网页版时，于设计画布的文本工具内输入时间，若使用中文输入法（如搜狗输入法）输入数字-冒号-数字，会错误地生成一个中文冒号后紧接一个英文冒号的重复字符（：:）。 具体示例：意图输入 16：00（中文冒号），实际输出为 16：:00。 问题范围：此问题仅出现在网页版的设计画布文本工具中。在以下场景均正常： Figma桌面客户端 Figma网页版的其他输入区域（如插件搜索栏、评论框） 浏览器地址栏及其他所有第三方应用 环境信息： 项目 详情 操作系统 macOS 浏览器 Google Chrome (版本 143.0.7499.42（正式版本） (arm64)) 输入法 搜狗输入法 Figma版本 网页版 推测分析：这很可能是Figma网页版对文本工具输入区域的输入法合成事件处理存在特定Bug，与中文输入法智能标点转换功能冲突，导致字符被异常追加。附加信息：我已尝试清除浏览器缓存、禁用插件及调整输入法设置，问题依旧。该Bug严重影响中文用户在设计稿内输入文本的效率和体验。  Duplicate Colon (Chinese & English) When Typing with Chinese IME in Web Version's Text ToolDescription:When using the Text tool on the canvas in the Figma web version, If I use a Chinese input method (such as Sogou Input Method) to input numbers - colons - numbers, it incorrectly outputs a duplicate colon sequence containing both a Chinese full-width colon and an English half-width colon. Example: Attempting to type 16：00 results in 16：:00. Scope: This issue occurs exclusively in the canvas text t

I asked for some changes in Figma Make. And, it seems it has made the changes, but the changes are not visible to me. It shows me the empty screen. I am on a paid Figma Professional Plan. Please help.

Paste Screenshot Image in Figma, Color is not right. But the original file’s color is correct. And paste it in photoshop also looks right.