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Johannjr2
Johannjr2
New Member
January 20, 2026
Question

Your plan was previously paying in EUR and therefore must continue to pay in EUR. Please confirm your payment information works for EUR

  • January 20, 2026
  • 1 reply
  • 88 views

Your plan was previously paying in EUR and therefore must continue to pay in EUR. Please confirm your payment information works in EUR. 

I am trying to resubscribe to figma but it only indicates the price in US dollars, however I need to pay in EUR and then when putting in all my account payment details (European) - I get this error. 
Please help!

 

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1 reply

Gayani_S
Figmate
Gayani_S
Community Support
January 20, 2026

Thanks for reaching out and explaining what you’re running into! 

I can see that you’ve already contacted our support team (#1697157) , so I’m going to escalate this internally to make sure it gets looked at as soon as possible. The team will be able to review why the subscription flow is showing USD and help you get this sorted with EUR billing.

Someone from the team should be in touch with you shortly. Thank you for your patience while this is being looked into.

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