Can not update old email address to a new email address

Hey ​@Alex Ligouri, I understand you're experiencing issues with an expired or malformed link when trying to change your email address. Let me help you with this.
 
When changing your email in Figma, here's the proper process:
 
Follow the email change instructions: You can find the steps in our Help Center: Update email address and password
 
Important final step: When you click the confirmation link from your email, make sure you log in one final time with your original email address and password. This will verify the change and link your account to your new details.
 
If you're still getting the expired/malformed link error, try this troubleshooting approach:
 
• Open your email app in an incognito browser window
• Open another tab in the incognito window and log into Figma
• Right-click the verification link and select "copy link URL"
• Paste this into a new tab in your web browser
 
If the steps above don't resolve the issue, you can also try pasting the copied link into an incognito window of your browser.
 
Let me know if you continue to have trouble and I'll be happy to help further!

Hi there. I am still unsuccessful. When I click the link in the email to verify the new email address, I get the Malformed link notice, and when I try to paste it into Incognito, it says the message in the attached image. I am wondering if I accidentally at some point made a brand new account with the new email address? Is there a way on your end to merge or manually change the email for me?

Hey ​@Alex Ligouri, thanks for sharing the screenshot! It’s a good question about whether a second account might have been created as well.

I am unable to assist with account related issues on the Forum for security & privacy reasons. That’s why I’ve gone ahead and created a support ticket so the team can take a closer look and help you sort this out, by checking for duplicate accounts or manually updating the email if needed.

Your ticket number is #1697745 for reference, and someone from the team should reach out shortly with next steps.

Thank you for your patience in the meantime!