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Question

Report a billing issue

  • January 20, 2026
  • 1 reply
  • 12 views

DEBASHISH BEHERA

I have subscribed for figma professional for collaboration seat  from December 19th to january 19th by paying approx 5 dollars and i thought wvery month it will continue with collaboration seat but in January the invoice came around  approx 41 dollar which is completely out of mind .The invoice is included full seat, dev seat and collaboration seat and one time fee  approx 15 dollar without my consent.Please support on this.I have cancelled by subscription .

1 reply

Gayani_S
Figmate
  • Community Support
  • January 20, 2026

Hey ​@DEBASHISH BEHERA, thanks for reaching out!

I’ve gone ahead and created a support ticket on your behalf so the team can look into this. Your account needs to be reviewed directly to understand exactly what happened here. Your ticket number is #1698276 for reference. Someone from the support team should be in touch with you shortly to walk you through it.

Thank you for your patience in the meantime!