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Question

Can't verify my student plan - 7 days and no response from support

  • January 20, 2026
  • 1 reply
  • 14 views
Jonathan Barta

Hi Figma Community,

I’m a student at UNC-Chapel Hill trying to access the Education plan for my UX course. I’m currently locked out with a "Verification Limit Exceeded" notification and need help getting this resolved.

Timeline of my attempts:

  • Jan 13: Emailed education@figma.com with my Student ID, class schedule, and transcript for manual review.

  • Jan 15: Sent a 48-hour follow-up to Figma.

  • Jan 20 (Today): Sent a 7-day follow-up to Figma and reached out to SheerID support.

I haven’t received any response from Figma Support in a week, and I'm falling behind on my coursework. Does anyone know how to reset the SheerID limit or get a manual verification prioritized when support is unresponsive?

Thanks for any advice.

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • January 20, 2026

    Hey ​@Jonathan Barta, I’m really sorry this has been impacting your coursework! 

    From what you’ve described, it sounds like you may be hitting the “Verification Limit Exceeded” state. In those cases, the verification flow is handled by SheerID, which means Figma isn’t able to directly reset the limit or manually override eligibility on our side. That’s why reaching out to SheerID was the right first step.

    Since you’ve already done that and also contacted education@figma.com with your documentation, I’ve gone ahead and escalated your ticket (#1685225) internally to the appropriate team so they’re aware of the urgency. Someone from the team should follow up with you shortly.

    Thank you for your patience, I hope this gets resolved quickly so you can get back to focusing on your course work.

     

     

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