Cancelled figma but still being charged

Question

I was on the professional plan, but no longer needed it so cancelled it in December. Figma now says my invoice is past due and that I owe them money for another month. I cancelled it, so why are Figma still trying to charge me?

Gayani_S · Answer

Hey ​@Barney Rowbottom, thanks for flagging this!I can see that you’ve reached out to our support team already (t#1698151). I’ve just escalated your case internally to make sure the team takes a closer look and can give you clear information specific to your account.Thank youfor your patience in the meantime,someone from the team will reach out to your shortly!

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