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Hi. My Figma account has been suspended for several days now, and I still haven’t received any response from support. All of my projects are inaccessible, and this is causing serious delays in my work. I urgently need access restored or at least the ability to download my projects.Support ticket number: 1575520.Email: (redacted by the moderator due to PII)

We paid for a Professional plan already and need to upgrade to Organisation. When I try to pay I see the full cost of the team from zero, but I want the previously paid plan to be included in the cost as a discountCould you please help me?

yesterday I was working in my file after 2 weeks and I made small changes in 1 of the frames.But when I opened it today, not only was my yesterday’s work gone, half work from more than 2 weeks ago was also gone.Most of it was text, but some images have disappeared too.

My Figma account was suspended about a week ago, and since then I can’t access any of my files or ongoing work. I reached out to Figma Support, but I still haven’t received any response. My work is completely blocked right now because everything is stored in my account.Could someone please let me know how long it usually takes to get a reply from support?Thank you in advance!

Is there some special trick to get Make to display images? I’ve tried importing image files, copying and pasting as png from Figma Design, pasting frames from Design…it will work for 1 or 2 prompts, and then I’ll get a broken image. 

I have a paid plan and my client has a paid plan. We have two files with the design system and design pages. I usually change components, publish the design system library, and work with these components in the design pages files. But now I can't publish it. Is it a new update or something? I'm invited as an external editor to the client's Figma, and today we tried to invite only me as an editor to his Figma. And it's still not working, even though the client paid for my full seat.P.S. I can publish libraries on my own pro team 

I got a strange problem on my iMac M1 with Safari on macOS Tahoe.Figma is somehow stuck in loadingstate - it seems there is a problem with the web sockets. The strange thing is, on my M4 MacBook Air it's working. If I clear Website Data it starts working, but doesn't keep on working. 

UPDATE: The Update UI was showing me only the conflicting page before showing me that there were a bunch of other updates from the main file. This is a very non-intuitive UI!I’m working in a Figma branch and want to pull changes from the Main file (which I know have been made, but are not showing up as Updates). When I go to view ‘Updates available from main file’, it’s showing me the content of a page from my Branch and showing that that same content is also in the Main file, which it is not. On top of that, it’s not showing me the changes that have been made to the Main file (which I know are there). 

 I’m trying to roll back a Figma Make file to a previous version, but it’s not allowing me to. I just get this message without any further context or explanation. No matter how far I rollback, same message. Has anyone else encountered this? Any idea how to resolve it? 

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all.Steps to Reproduce: Create a session with a title that includes Chinese characters (e.g., 會議紀錄) Export the session as a PNG Observe the exported image

Hi, I’m facing a strange behaviour right now and I did not find a way to make it work yet…Maybe you folks can help me find a solution or point me in the right direction. My plan is to create a sidebar navigation pattern where designers can modify the menu structure easily. The structure of the example includes a “Single Item” component set where all the different navigation link type are collected (e.g. Headline, Link, Subline, Divider, etc.) and a “Section” component set that is used to allow the designers to choose how many navigation items they want to have in a section. Now to the strange behaviour. When I use the “Mobile” boolean on the “Single Item” component all works as expected. Inactive “Mobile” is full width and active “Mobile” is max-width of 68px. See an example below: Now when I apply the same settings to a “Section” component only the unchanged link types have the custom text I applied earlier. All link items that have been modified are overwritten by their default stat

Hi, as of today the button for Figma make in the toolbar is gone. Neither I nor my colleagues can access it anymore. You can still press actions and search for “Figma make”. But honestly it makes work a lot slower.

  I'm going to proceed with Figma student authentication by school mail, but when I exceeded the number of mail authentication about 3 times, the Verification Limit Exceed message appears and the authentication is limited. It's a serious situation where all the developers of our team can't develop due to the sudden cutoff of student authentication, so please exceed the number of certifications as soon as possible. It's an urgent situation, so please take care of it as soon as possible. Thank you.  

Seems like the line between the FigJam options and the Halloween toggle has a divider that gets outside of its container. :-)

Dear Sir/Madam, I hope this email finds you well. Today, I received an official email from the address Verify@SheerID.com, with the subject line "Your institution has been approved". However, when I proceeded to complete the verification process as instructed, I encountered an issue: I was unable to select my school from the available options. This problem has directly prevented me from finalizing the verification, and I am now seeking your assistance to resolve it. For your reference, I have attached a screenshot of the error page (or: the original approval email) to this message, which clearly shows the issue I described. Could you please look into this matter at your earliest convenience? I would greatly appreciate your guidance on how to proceed and look forward to your prompt response. Sincerely, WangKong

Hey when I copy a figma make design and drop it in the file I’m having an issue were lots of text is wrapping to a second row when in the design preview its on a single line. It’s really slowing down my work as I have to manually click on all instances and double click to get the text back on to a single line. See the example picture of figma make preview vs copy design

I have a repeatable pattern, where the source use a variable that has two modes; light and dark. The mode is set to auto (default: light) on the pattern frame itself. When the pattern is applied and I swap the mode in a frame from light to dark; everything changes, except from the pattern. In my case the pattern should have turned to a dark color. Is this a bug? A feature? And is there a workaround? Repeatable diagonal line pattern 

This is a revival of : Is there any news on this? I really would like to be able to move using the middle click without it catching the paste like other Apps like Excalidraw do.

Icon is sized incorrectly after updating latest from a published library.Detaching the instance fixes the offset, but is obviously no longer a component.Similarly I have a progress bar that is not obeying its fill and goes beyond its frame. Detaching the instance fixes it.It even affects text. Very frustrating to have a bunch of my instances in other design files break every time I publish an update from my master component library. The janky workaround I have found is to change the top level parent instance that these button instances are in to another component and then undo it. That seems to refresh it, but seems random as to which components it decides to break when I publish.I have cleared my desktop cache multiple times, repaired component connections, started over from a fresh file and nothing seems to fix it. There are no broken or invalid properties in my component library. Any solutions would be greatly appreciated.

⏺ figma-local-mcp - get_design_context (MCP)(clientLanguages: "kotlin", clientFrameworks: "android,jetpack-compose", forceCode: true) ⎿  import DesignSystemV4 type AlternativePartsProps = { className?: string; varitant?: "Component Slot" | "Contents Area" | "Design Component Slot"; type?: "Square" | "Rectangle"; }; function AlternativeParts({ className, varitant = "Contents Area", type = "Rectangle" }: AlternativePartsProps) { return ( <div className={className} data-name="Varitant=Contents Area, Type=Rectangle" data-node-id="5274:65117"> <div className="content-stretch flex items-center justify-center relative shrink-0 z-[1]" data-name="Frame" data-node-id="10005:89889"> <div className="flex flex-col font-['Helvetica:Bold',sans-serif] h-[40px] justify-center leading-[normal] not-italic relative shrink-0 text-[#0180dd] text-[10px] text-center w-[69px]" data-node-id="5274:65116"> <p cla

I try to use scope different variables bit I don't know why the scope isn't working 

I am trying to install connect my GitHub repository to code connect. After installing Figma on my GitHub, I get this error (see attached image).Can someone help me solve this problem? I tried in the past with another repository and I had any problems. 

I was approved for the Figma Education Program and successfully verified through SheerID in September. However, more than two months have passed, and I still do not have access to the Professional Plan associated with the program.I’ve reached out to both the Figma Education Team and SheerID, but unfortunately, the issue remains unresolved. I would greatly appreciate your assistance in activating my access as soon as possible.Here are my details for reference:Primary email: [redacted by moderator to remove personal information] Student email: [redacted by moderator to remove personal information]Thank you for your time and support. I look forward to your response.Warm regards,Many !--endfragment>

Hi Figma Team,I am stuck in the SheerID verification loop that many students have reported on this forum. I have been trying to verify my education account for several weeks and the situation has now become critical for my academic work.I am trapped in the verification cycle where I receive "Verification Limit Exceeded" errors. SheerID has now permanently closed two of my support tickets without providing any actual solution or alternative.I contacted education@figma.com several weeks ago without receiving a response, and I sent a follow-up email yesterday. I cannot access team collaboration features, which is preventing me from completing my university assignments this semester.Could someone from the Figma team please review my case and either manually verify my education status or provide an alternative verification method? I am happy to submit any required documentation.I am also a paying customer for my professional Figma account, and I have always received excellent support. I hop

Dear Figma Support Team,I hope you’re doing well. I’m reaching out with concern regarding the sudden suspension of my Figma account registered under the email [redacted by moderator to remove personal information] (Account Name: [redacted by moderator to remove personal information]). I was surprised to find that my account was suspended without any prior warning or explanation. I want to clarify that I have never engaged in any illegal or policy-violating activities. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I kindly request you to please review this suspension and, if possible, restore my account. If there was any issue or violation, I would greatly appreciate it if you could inform me of the reason so I can ensure it never happens again. My intention has always been to use Figma responsibly and in full compliance with your policies. I truly value Figma