Hello. I'm a user who was only using one full seat on the paid plan. I accidentally clicked to add a developer seat and requested a refund, but I haven't received a reply from customer support yet, so I'm posting here. I canceled it immediately about 3 seconds after the wrong selection. Please cancel the charge.
Question
Refund Request for unintended dev seat
Hey
Seats are purchased for the duration of your billing term. Before your next renewal date, you’ll have the chance to remove any unused seats from your account from your Billing overview page.
If you need to remove a user’s access prior to your next renewal, you can either:
- Change their seat to the free View seat, which provides only view and comment access to Figma Design, FigJam, and Figma Slides.
- Remove the user from the team (Professional plan).
In both scenarios, their previous seat is made available for someone else to use for the remainder of the subscription period.
You can remove available (unassigned) seats at your next plan renewal.
- For annual plans, thirty days before your annual plan is set to renew, you’ll see a banner at the top of your Figma admin. Click Review seats to open a modal to adjust the number of seats on your plan for your next renewal.
- For monthly Professional plans, there is no renewal period. You can make changes to seats on a monthly subscription at any time. Unassigned seats will not be renewed for the next month.
To sum up: switching someone to a free View seat won’t trigger a prorated refund. The paid seat will stay active for the rest of your current billing period and can be used by someone else in the meantime. If you don’t need it going forward, you can reduce the seat count at your next renewal to avoid future charges.
You can also find more details in our Help Center article here: Manage seats in Figma. Hope this helps, let me know if you have any further question, happy to help out!
I have confirmed that refunds will be issued for the items in the linked posts. I am in the same situation, so I don't understand why it's not possible for me.
This is illegal even under the standards of Korea's Fair Trade Commission. If adequate safeguards to prevent mistakes aren't properly in place, it constitutes a deceptive dark pattern that misleads consumers and is illegal. Please refund for that seat.
The details are as follows.
- Account email: jay@disco.re
- Charge amount: $13.55
- Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 seconds and never used)
Could you please cancel this charge from my upcoming(26/04/01) invoice?
Thank you for your assistance.
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