My Profssional plan is not getting activated when purchased by Indian credit card.

Hi ​@Pradeeps51,

I understand you’re running into payment issues while trying to upgrade.

We are aware of some payment issues specifically related to HDFC bank credit cards. If you’re using one, we recommend trying a different card that isn’t associated with HDFC, as that often resolves the problem.

If you open to is, could you share any screenshots or error messages you’re seeing? That would help us escalate the issue to the right team.

Just to clarify, Figma currently supports payments by credit card or SEPA debit for the Professional plan. Payment via PayPal, ACH, or wire transfer isn’t available at the moment.

Thanks,

It was ICICI. Waited for almost 3 days and then had to disable. Moved to some other tool for now. 

same here me too trying to make a payment with axis bank debit card and not able to make the payment. The chat support seems to be in a very early stage as it is just making a mail and sharing for escalation which is of no use.

Hi there,

Unfortunately, we’re not able to assist with individual billing issues here in the forum. If you’re experiencing a billing issue, please contact our support team via the Help widget inside Figma or submit a request through our contact form.

​@Amit Devrukhkar, 

I can see you’ve already submitted a few support tickets through chat, and one of our support specialists has replied to you directly via ticket email (#1783631).

Please check your inbox and continue the conversation in that ticket. I’ll close this topic for now to streamline communication, but you can follow up with the specialist in your dedicated ticket.

Thanks,