Why can't I change my email address at all? I've already reset my password and removed Google SSO, but I still get this error: “Sorry, your link has expired or is malformed.” I've tried more than a dozen times on different devices and in incognito mode, but I still get the same error. Please help me find a solution because my old account will be deleted soon.
Question
Why i cant change my email
Hi
I understand you’re having trouble updating your email address. To clarify, are you seeing that error message right after clicking the link in the confirmation email?
When you click that link, it’s important to make sure you log in one last time using your original email address and password, rather than the new ones you’re switching to.
This final step is required to verify the change and successfully link your account to your new email.
If you continue to have issues with the link or can’t complete this final login step using your original credentials, please let us know. We’ll be happy to connect you with our support team for further assistance.
Thanks!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.