I've been receiving one-time charges and credits for several months now, and I don't understand how this bill is calculated. I currently have four monthly full seats and one full annual seat, so my monthly bill should be $80. Why is there an additional charge of $36.77?
Hey
I can’t access or share account-specific details here for privacy and security reasons, but based on what you’ve described, it’s likely that additional paid seats were added mid-billing cycle. On the Professional plan, when new paid seats are added to a team, those seats can be billed on a separate monthly subscription — even if you already have annual seats. This allows teams to manage seats on different billing cadences, but it can result in one-time charges or credits appearing on the invoice.
For a more detailed explanation and guidance on how this works, this article should help clarify what you’re seeing: There are additional charges in my Figma bill → I am being charged monthly on an annual subscription.
To make sure everything is fully addressed, I’ve also opened a ticket on your behalf with our Product Support team. Your case number is: 1680759, and they’ll follow up directly at the email address associated with your account.
Appreciate your patience, and please don’t hesitate to let us know if any questions remain. We’re happy to help. 🙏🏻
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