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Question

Request to Restore My Suspended Figma Account

  • February 28, 2026
  • 3 replies
  • 47 views

irvanwibowo2nd

Dear Figma Support Team,

I am writing to request a review and restoration of my suspended account ([redacted by moderator to remove personal information]). The last action I performed was publishing my own work to the Figma Community, which I created entirely from scratch and not from any copyrighted or third-party files. Because of this, I believe the suspension may have been made in error.

This account is my primary and only account for daily professional work, and unfortunately I have not yet created backups of my team projects or files. The suspension is therefore very concerning and is currently impacting my ability to continue working. I also did not receive any prior notice or explanation regarding this action.

I am fully willing to provide any information, verification, or credentials needed to assist your review. I respect Figma’s policies and would never intentionally violate them, and I sincerely hope this matter can be resolved so I may regain access as soon as possible.

Thank you very much for your time and assistance. I look forward to your response.

Kind regards,
[redacted by moderator to remove personal information]
Account Email: [redacted by moderator to remove personal information]

3 replies

Tom Reem
Figmate
  • Figmate
  • February 28, 2026

Hi ​@irvanwibowo2nd — thanks for reaching out, and I’m sorry you’re running into this.

I don’t have access to case-specific details here, but I’ve shared your post with our Product Support team so they can take a closer look. They’ll review the information you’ve provided and follow up with you directly at the email address you contacted us from.

I also removed some personal details from your original post to protect your privacy and keep your account secure — thank you for understanding.

Appreciate your patience while they complete their review. 🙏🏻


irvanwibowo2nd
  • Author
  • New Member
  • February 28, 2026

Hi ​@irvanwibowo2nd — thanks for reaching out, and I’m sorry you’re running into this.

I don’t have access to case-specific details here, but I’ve shared your post with our Product Support team so they can take a closer look. They’ll review the information you’ve provided and follow up with you directly at the email address you contacted us from.

I also removed some personal details from your original post to protect your privacy and keep your account secure — thank you for understanding.

Appreciate your patience while they complete their review. 🙏🏻

Thank you 🙏🏽


Tom Reem
Figmate
  • Figmate
  • March 11, 2026

Hi ​@irvanwibowo2nd — really appreciate your patience while this was being looked into.

I’m following up on open conversations, and our Product Support team has sent an update to the email address you used to contact us. When you have a moment, please check your inbox for the details.

Hope this helps move things forward. If any new questions come up, feel free to let us know — happy to help where I can.