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Jon_Cho
Jon_Cho
New Member
March 4, 2026
Question

Payment Details not saving'

  • March 4, 2026
  • 2 replies
  • 38 views

I keep trying to update the Payment details in our Admin account, but the info is not saving, and I’m not sure if it will charge the card I added.

How do I make sure our quarterly invoice is paid without interrupting service?

This topic has been closed for replies.

2 replies

ksn
Figmate
ksn
Community Support
March 4, 2026

Hey ​@Jon_Cho - I’m sorry for the inconvenience. Since this relates to payments and billing, I’m unable to review/provide this information to you on the forum (for privacy and security reasons).

I can connect you to our support team for further assistance. They should be able to help verify if your current payment method is correct. I’ll PM you to get this conversation started. Thank you!

 

ksn
Figmate
ksn
Community Support
March 11, 2026

Hey Jon - I saw that you were able to get in contact with someone in support regarding this. I will be closing out this topic -- please feel free to create a new one if you run into a different issue. Thank you!

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