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Question

Payment Details not saving'

  • March 4, 2026
  • 1 reply
  • 5 views
Jon_Cho

I keep trying to update the Payment details in our Admin account, but the info is not saving, and I’m not sure if it will charge the card I added.

How do I make sure our quarterly invoice is paid without interrupting service?

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • March 4, 2026

Hey ​@Jon_Cho - I’m sorry for the inconvenience. Since this relates to payments and billing, I’m unable to review/provide this information to you on the forum (for privacy and security reasons).

I can connect you to our support team for further assistance. They should be able to help verify if your current payment method is correct. I’ll PM you to get this conversation started. Thank you!

 

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