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유정희
유정희
New Member
March 11, 2026
Question

Education verification approved by SheerID but Figma still asks for verification

  • March 11, 2026
  • 1 reply
  • 62 views

Hello,

My student verification through SheerID was approved on Feb 28, 2026.

However, my Figma account still asks me to verify my student status.

Verification ID: 69a030ed3e5c4052f78065cb

Could someone help apply the education plan to my account?

This topic has been closed for replies.

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
March 11, 2026

Hey ​@유정희, I can see your ticket (#1778854) in our system, and I’m going to escalate it with the team to help get this prioritised for you.

In the meantime, there are a couple of common things that are worth double-checking, just in case:

  • Education access isn’t automatically applied to an existing team. After being verified, you may need to either create a new team under the Education plan or manually upgrade an existing team. This Help Center article walks through the steps:
    https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams

  • Account mismatch: Sometimes the SheerID verification is completed under a different Figma account than the one you’re currently logged into. Could you please confirm you’re signed into the exact same account you used during the SheerID verification process?

If neither of those resolves it, the education the team will review your ticket. Thanks again for your patience in the meantime! 

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