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Question

URGENT: Files permanently deleted by disgruntled employee

  • March 8, 2026
  • 3 replies
  • 50 views
Designer88

We had a disgruntled employee permanently delete the majority of our files. I was working with a customer support person on Friday but they logged off for the day before it was resolved. He restored some files that were deleted but none of our primary ones were restored. This is urgent for my organization and represents years of work. Can someone jump on this issue ASAP to help me finish the process? The ticket number is: 1781840

3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • March 8, 2026

Hi ​@Designer88 — thanks for reaching out here, and I’m really sorry to hear about the situation you’re dealing with.

I checked on your case and can see that our Product Support team is actively reviewing it (ticket number: 1781840). While I’m not able to access or share account-specific details within Figma Forum, I’ve passed along the additional context you shared here so they have the full picture.

They’ll follow up with you directly at the email address associated with your ticket as they continue working through this.

Thanks for your patience while the team looks into it, and please feel free to keep us posted here if anything else comes up.

Designer88
  • Designer88
  • Author
  • New Member
  • March 9, 2026

HI ​@Tom Reem, thank you so much for looking into our case! I still haven’t heard from anyone since Friday afternoon. Is it possible to expedite my case? 

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • March 11, 2026

Hi ​@Designer88 — glad to help out as much as possible from here! Thanks for your patience as I caught up on this. I checked in with our Product Support team and it appears that they were able to get an update over to you earlier today. If you haven’t already, please check your inbox for their reply and next steps.

If any questions remain, please don’t hesitate to let us know. 🙏🏻

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