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Question

Restore my suspended figma account

  • March 6, 2026
  • 4 replies
  • 32 views
Chicken Breast

Dear Figma Support Team,

I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.

I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.

Thank you so much for your understanding and support. I look forward to your positive response.
 

Regards,

Tung
Figma Email Address: [redacted by forum admin/moderator to remove PII]

4 replies

J
Figmate
  • Junko3
  • Figmate
  • March 6, 2026

Hi ​@Chicken Breast,

 

I understand that your account has been suspended without prior notice.

For privacy and security reasons we can’t handle account-related issues in the public forum. I’ll create a support ticket(#1781028) on your behalf so our team can take a closer look and assist.

Someone from the team will contact you directly via the ticket email.

Thanks for your patience.

Chicken Breast

I have replied to your email and it’s been 2 days and I haven’t received any replies.
This account contains crucial projects for me and I hope you will look into my case 
Thanks

Tung 

 

djv
Figmate
  • djv
  • Community Support
  • March 10, 2026

Hi ​@Chicken Breast, apologies for the delayed reply! 

It looks like the team replied to you earlier today. For easy reference, we checked the account and noticed that it was blocked by our internal security system. However, we reviewed it and it was a false positive. We apologize for any inconvenience this may have caused. Your account has been restored.
 
Thank you for your patience and understanding.

Chicken Breast

Hi djv

i have received the email but my account is still suspended. Please check again
The account that needed to be recovered is not the one I’m using right now but a different one which i did mention on the emails sent 
Regards
Tung

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