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Subject: Refund Request for Unexpected Figma Pro ChargeHello Figma Support,I hope you’re doing well. I am a former Figma Pro user. I used the Pro plan for a few months in the past, but yesterday I noticed that I was charged approximately $26 USD. I did not intend to continue my subscription. Instead of canceling it, I had kept my bank account balance low so that the payment would not go through. However, I temporarily deposited money into the account, and the charge was processed unexpectedly.I would appreciate your help with the following:Could you please explain why I was charged approximately $26? I would like to request a refund for this charge. Could you also confirm that my subscription has been canceled (or auto-renewal has been disabled) so that I will not be charged again next month?Thank you for your time and assistance. I look forward to your response.Best regards,jiho

Hi All,I am constantly getting this message - any help is much appreciated.”Something went wrong. Try again. 58d4b11a-91e8-4dbf-8cfb-fbc23c2f0104”.ThanksSK

Figma recently rolled out new updates; however, I have noticed that certain changes have negatively impacted the daily user experience.1 - The left sidebar can no longer be hidden or collapsed. This occupies unnecessary screen space, which significantly hinders the workflow.2 - The click-and-drag shortcut to hide multiple layers sequentially is no longer functioning. Previously, users could hide a layer, hold the click, and drag upwards to hide subsequent layers automatically. This feature appears to have been removed, forcing users to toggle visibility manually, layer by layer.Ultimately, these changes seem counterintuitive to a seamless user experience. Furthermore, community posts indicate that these updates have introduced additional widespread issues.

I love the new addition of Figma Motion and it’s exactly what I’ve been looking for. In particular, the ability to export an animated SVG is fantastic and saves me so much time authoring animations “by hand”!ProblemI do however have a problem with the exported files. When I set up my animation in Figma, everything looks great. Exporting it as SVG adds additional transform attribute to the group, which (if it has animations) completely displaces it by said transform. When I remove the transform attribute from the group, the layout is fixed and resembles what I can see in Figma.I suppose the source of the problem is somewhere in the code that parses the animation set up in Figma and converts it to the SVG animation keyframes. As the keyframes already specify the position / translation, the additional transform on the group moves the entire group an breaks the offsets specified by the keyframes.ExampleMy example uses two rectangles with rounded corners, both of which are within a mask gro

My school doesn't have a school email i could use. Technically I have one but it's not accessible for students and is only used to sign in to school computers. I already had an education account on my normal google account and i went to re-verify it but now it won'tet me do so without a school email. I need to use figma for school as I'm an IT student but I can't pay for a normal upgraded account as i have no income.

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I can't use my Figma Agent or any AI features after upgrading my plan to Full Plan Seat. It always showing  'Something went wrong, try again'. Believe me, I tried everything but I can’t find the solution. Also followed these methods: https://help.figma.com/hc/en-us/articles/24142105480343-Troubleshoot-AI-tools-in-Figma.Can you please help me into this matter asap. Thank you! Error ID: 4d803112-b515-4dfa-a215-042c1e6c6d69

I have a problem: the annual plan renewal for my organization somehow includes taxes now; however, before there weren't any taxes included. I noticed that for some reason, in the "bill to" column, the address was changed - the country, to be exact. In all the previous invoices, the country was Kazakhstan; now it's Russia for some reason.So, to be clear, in the account settings, the billing address is and was correct, but in the invoice it changed, and I guess it started to include taxes based on the incorrectly changed country. How is that even possible, and can it be fixed?The invoice isn't paid yet because of that.I raised a ticket a week ago, and it’s still open without any answer. Invoice ID [redacted by moderator to remove personal information]

2026년 7월 11일 결재건 환불 부탁드립니다. 7월 11일 결재 이후 피그마 사용하지 않았습니다.

estava tentando excluir minha conta porém dava erro no processo de exclusão

When I go to take two frames and autolayout, it only registers one frame 

I tried to make simple pointing hand animation (as you can see from the picture attached), however the screen change to “something went wrong” when i clicked the motion button. i’ve already tried clear cache both website and desktop app, still didn’t work.Screen after i clicked the motion buttonHand animation 

I keep getting errors when I try to open a file. It starts to load then it craps out and returns to the main screen. I can’t do anything. 

Hi Figma Support,I recently updated my AI credits after running out of the 3,000 AI credits included in my Professional Full seat.However, I realized that the additional AI credits are not available for immediate use and appear to be scheduled for my next billing cycle.Since I needed the credits right away and haven't been able to use the additional AI credits at all, I'd like to request that this AI credit update be canceled before it is charged.The upcoming invoice currently shows an "AI credit updates" charge of $24.As the additional credits have not been used, I would really appreciate it if you could cancel this update and remove the upcoming charge.Thank you very much for your help.Best regards,

Apparently, I’m running an online contest and I relied on Figma Motion as the on-screen graphic. Now the way the animation works is that I tend to use preset animations (e.g. opacity, position). For example, a simple text would have an entrance and an exit animation, consist of Opacity + Position > wait > Opacity + Position. There are two Opacity to allow smooth entrance and exit. Now everything works fine, until one day when Figma Motion started to break down. Figma Motion only accept one opacity per element, according to my testing, and only if the animation start at 0s then it will work fine. Delaying the animation will result to the element being exposed before its initial animation. I will also attach a “before everything crashes” video and a “testing crashed” video. I appreciate your attention, and to hope this issue will be fixed asap.

The new sidebar takes up valuable horizontal space, only to display a few links that can be moved elsewhere. How can we hide this? Or collapse it into the Figma button, instead of using 100 pixels just for 6 links, 4 of them who already existed somewhere else before anyway?  

When applying any default/built-in shader via Fill → Shader OR Effects → Shader on the Figma desktop app, nothing renders on canvas and no shader panel appears for me. Confirmed via DevTools (⌥⌘I → Console/Network):GET https://www.figma.com/community/custom_tool/28/code → 404 (Not Found)[published-artifact-custom-resource] failed to load artifact dataXHR for "/community/custom_tool/28/code" failed with status 404This happens across all built-in shaders (tested Risograph print and others), not just one. File is under a pro plan, full seat, so this isn't a plan/seat issue. 

Hi Figma Review Team,I am writing to kindly request a status update on the review for my plugin, "DreamUI." We have prepared an updated iteration and would highly appreciate any feedback or updates to help us expedite its publication for our users.Best regards,Noor Maqsood | Creator (DreamUI)

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[plugin:vite:import-analysis] Failed to resolve import "./views/ManageView" from "src/App.tsx". Does the file exist?/workspaces/default/code/src/App.tsx:4:232 | import TopNav from "./components/TopNav";3 | import OverviewView from "./views/OverviewView";4 | import ManageView from "./views/ManageView"; | ^5 | import ConfigureView from "./views/ConfigureView";6 | import CommunicateView from "./views/CommunicateView"; at TransformPluginContext._formatLog (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30259:39) at TransformPluginContext.error (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30256:14) at normalizeUrl (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:27544:18) at async file:///workspaces/default/code/node_modules/.pnpm/vite@8

Problem: There is currently no Plugin API to enumerate all connected/enabled libraries of a file, nor to list the styles (paint, text, effect) published by a connected library. The only library discovery surface is teamLibrary.getAvailableLibraryVariableCollectionsAsync(), which returns variable collections but nothing about styles.Current workarounds and why they fail: Scanning the document for remote style IDs — You can walk every node across all pages, collect fillStyleId, strokeStyleId, textStyleId, effectStyleId, check style.remote, and group by the file key embedded in the style ID (S:<fileKey>,…). This is extremely slow on large files (thousands of nodes across many pages), incomplete (only finds styles actually in use, not the full library), and fragile (relies on internal ID format for grouping). getAvailableLibraryVariableCollectionsAsync() — Returns LibraryVariableCollection[] with libraryName, which lets you discover library names and their variable collections. But

Hello,I am writing to request a refund for an unexpected automatic renewal charge that was made on July 12.I intended to purchase and use Figma for only one month, and I did not believe that automatic renewal was enabled. However, I was charged again automatically on July 12. This renewal was not intentional, and I had no plan to continue using the service.I have not used Figma at all after this charge was made. Because this appears to be an unintended renewal or billing issue, I would appreciate it if you could review this payment and process a refund.Please also cancel any active subscription or renewal on my account to prevent further charges.Please let me know if you need my invoice ID or any additional information.Thank you.

i have invoice with 2 seat since i use only 1 how i can fix it since i wanna pay for only 1 seat[image redacted by moderator to remove personal information] 

I canceled the automatic payment to terminate the subscription, and the payment was processed today even though it is currently free of charge. Therefore, I would like to request a refund for an unexpected payment.