I am currently a user who purchased and uses Figma for web design.
I would like to describe the inconveniences I personally experienced while using the software and the issues I would like to see resolved.
1. The last two tasks I worked on two days ago were rolled back. Although there is a record of the request made to the AI, the result was rolled back differently from what I saw last, and the credit was still taken.
2. I clearly made the request properly and left detailed instructions on exactly which parts to work on and how. (e.g., Create an arrow at a certain location, but do not place it inside a specific shape; create only the "arrow" > Created an arrow inside a rectangle (twice in a row)).
However, the result was that this was not performed properly, and only credits were consumed.
Credit restoration is required for the rolled-back portion. Additionally, since you imposed credit restrictions despite payment being made by Figma, I believe you should have proceeded under the premise that proper service (performance capability) was being delivered.
If the work was not performed correctly, I would like to be compensated for credits by rolling back the process myself.
please reply. thank you