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Question

Complaints about AI credit usage

  • April 11, 2026
  • 3 replies
  • 58 views
백대현

I am currently a user who purchased and uses Figma for web design.

I would like to describe the inconveniences I personally experienced while using the software and the issues I would like to see resolved.

1. The last two tasks I worked on two days ago were rolled back. Although there is a record of the request made to the AI, the result was rolled back differently from what I saw last, and the credit was still taken.

2. I clearly made the request properly and left detailed instructions on exactly which parts to work on and how. (e.g., Create an arrow at a certain location, but do not place it inside a specific shape; create only the "arrow" > Created an arrow inside a rectangle (twice in a row)).

However, the result was that this was not performed properly, and only credits were consumed.

 

Credit restoration is required for the rolled-back portion. Additionally, since you imposed credit restrictions despite payment being made by Figma, I believe you should have proceeded under the premise that proper service (performance capability) was being delivered.

If the work was not performed correctly, I would like to be compensated for credits by rolling back the process myself.

 

please reply. thank you

      3 replies

      Celyn_L
      Figmate
      • Celyn_L
      • Figmate
      • April 13, 2026

      Hi ​@백대현, Celyn from Figma Community Support here.

      Thanks for flagging this and for clearly outlining what happened — it’s really helpful in understanding the issues you’re running into:

      • Your work appearing rolled back differently from what you last saw
      • Outputs not following your instructions, despite detailed prompts

      Here’s a bit of context that may help clarify how credits work in Figma Make:

      • AI credits are consumed based on the work performed in response to a prompt (e.g. generating or updating code or making changes to your file)
      • This means credits can still be used even if the result isn’t what you expected, or if follow-up prompts are used to refine the output
      • If a prompt fully fails and no work is performed, credits are not deducted

      From your example (arrow placement), it sounds like Make did perform work but didn’t follow the constraints you specified — I understand this isn’t the expected outcome given your instructions, and I’d like to pass this to the team to take a closer look.

      The rollback behavior you described — where the result differs from what you last saw — also isn’t something we’d expect, so I’ve gone ahead and created a support ticket (#1845619) on your behalf so the team can investigate both issues together.

      When you have a moment, could you reply directly on the ticket (#1845619) and share:

      • A link to the affected file

      • Invite support-share@figma.com and grant “Can View” access (this will not impact your billing and will allow us to reproduce the issue and investigate with Engineering.)

      • If possible, screenshots of the prompts and results you saw

      The team will review and be in touch as soon as possible. Thanks for your patience in the meanwhile. 

      백대현
      • 백대현
      • Author
      • New Member
      • April 14, 2026

      I have changed the settings to enable invitations and "can view," and I will also attach the sharing link for the project.
      url : www.figma.com/make/7mQBt0YqVFJ72U5mpVPbsc/sj_metal-main-file_%EB%B3%80%EA%B2%BD%EA%B8%88%EC%A7%80?t=WvKruG6WFxRFsSXh-1

       

      There were issues with the tasks related to the two most recent requests for the invited project. There is a history of similar phenomena occurring previously, but they were deemed temporary errors and moved on to other tasks.

      Additionally, you mentioned that no credits are consumed if tasks requested from the AI ​​do not proceed normally; however, since credit limits were implemented, I now check how many credits are consumed every time a task is performed. (It displays the credit usage based on the execution results.)

      Of course, I had been submitting requests organized in this manner: first request blah blah, second request blah blah, third request blah blah, and so on. In this case, if the first request was not executed but the second and third were, and only the credits for those were consumed, it would have been considered a normal process. However, since the "Completed. Major changes:" list included all of my requests that had not been executed, as a user, I had no choice but to conclude that the credits used included credits for tasks that were not performed.

       

      I will check ticket #1845619 you mentioned and leave a reply if I have any questions.

      Thank you for your reply.

      Celyn_L
      Figmate
      • Celyn_L
      • Figmate
      • April 14, 2026

      Hi ​@백대현, thanks for sharing the additional context and for sending over the file link.

      I’ve passed everything along to the team on your ticket, and I can see a specialist has already reached out to you.

      When you have a moment, please check your inbox and reply directly there — they’ll continue working through this with you and provide the next steps.

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