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Question

Figma Make Preview keeps on loading with no UI

  • March 25, 2026
  • 1 reply
  • 13 views
Amish Agarwal

I am not able to view my design on figma make, while in the backend the design has already been made. The loading icon is just running infinitely. 

1. This is happening on both desktop app and mobile app. I tried refreshing, restarting and flushing the cache but not helpful. 
2. This is happening for 70% of my files. 
3. When i publish the app on a domain, it shows flawlessly. But in the preview i am not able to see. 
4. I am not able to copy the frame on the artboard. 

I have premium subscription. My work is affected because of this. Please help with resolution. 

 

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 25, 2026

Hi ​@Amish Agarwal — Celyn from Figma Community Support here.

Thanks for sharing these details and the screenshot. I’ve gone ahead and created a support ticket (#1812985) on your behalf so the team can take a closer look.

When you have a moment, please share the impacted file with support-share@figma.com and grant “Can View” access — this will not impact your billing and will allow us to reproduce the issue and investigate further with Engineering.

The team will follow up with you via the inbox associated with your Figma account. Appreciate your patience while we look into this 🙏

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