Report a Problem

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possibleSubject: One-time Reward Offer / Refund Request - Extra Seats Added AccidentallyDear Figma Support Team: I hope this letter finds you well.I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.Details of the issue:Subscription type: [February 9, 2027]Team/Organization name: [xBank admin]Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]Extra 6 full-time seats added: [Because last year's seats were not adjusted and 8 seats were used, but actually only 2 seats were used] "The renewal date was today, but possibly due to time zone differences, I didn't n

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

I'm trying to access my personal profile, but I can't access any files; it keeps freezing and I can't navigate.

I’m experiencing an issue in Figma Make where if I make any code edits manually, the prototype will constantly reload at random times. It seems like it is continuing to “auto-save” even after I’ve finished making changes and even refreshed the preview. I’ve verified that this is not an issue with the code itself, but likely something with the recompiling and reloading of code that resets the state when I don’t want it to.

We have been unable to move forward with purchasing multiple Figma Organisation licences licences, as we require a formal quotation.We and other team members have submitted several enquiries to the Contact Sales team over the past 3 - 4 months but have yet to receive any response.Our requirement is for 3 x full Organisation licences, 3 x Dev Mode Organisation licences, 3 x contributor licences.   Could someone please contact me ASAP otherwise our team will need to find a competing product to use. 

Cmd + L currently links to the parent frame. Right clicking an element → copy/paste as → copy link to selection links to specific elements within the frame, but this action in the menu lists Cmd + L as the hotkey.Cmd + L should link to the specific frame.I actually can’t imagine a scenario where a user selects a specific element within a frame and copies it as a link, expecting it to link to the parent.

Hi Figma Support Team, I just noticed that I was charged in my February bill for 1 additional full seat, 4 full seats instead of 3 full seats. I did not receive any notification or approval on the additional 1 full seat. I am seeking for your kind assistance to revert the bill. Thank you so much for you help!! 

Update attempt was unsuccessful on Figma Make 

  I’m trying to recover a personal design project I created around April–June 2024, but I can no longer find any of my old files after logging in. I have already:Checked Drafts, Recents, and all workspaces Tried every login method (Google and email/password) Logged in using both of my emails It seems the files may belong to another Figma identity linked to one of these providers, and I may currently be logged into a different account. Could you please check if there are any Figma accounts associated with these emails and help restore access to the files? Details:Approximate creation date: April–June 2024Project type: personal design file (not part of a team) Thank you very much for your help

Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !

I have been working on a few design files that were saved in my Drafts. I noticed that these files are no longer accessible, and I am unable to locate them in Drafts, Projects, or Trash. I cannot overstate how important these files are to me, and how much I need them back asap. What caused this?? How can I fix it??

Here is what It says. We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.I am using my own laptop and information is same.

I’m reaching out because I’ve lost access to my figma account that was associated with my school email ID, which has since been deactivated.I also submitted a support ticket (#1709065) explaining the situation, but haven’t heard back yet.I would really appreciate any guidance or advice on how to proceed.Thank you in advance! 

검증 한도 초과되어 학생인증을 진행할 수 없는 상황입니다. 메일이나 개인정보를 올바르게 입력하였습니다만 어떻게 하면 업그레이드된 계정을 사용 가능한지 여쭙고자합니다.

I was following a tutorial where someone set truncate text then set max lines but when I try it no text box appears to allow me to enter max lines. Is this option gone? Ho do I set max lines in the new version? Thanks.

Hello,I submitted the Google form with my school information at the beginning of the month, and sent an email last week, but did not get a response from anyone yet. Is it possible to get an update?

I have an object with multiple fills, one of them being a gradient. When editing a gradient this way, I don’t have access to the gradient’s handles.

Hi everyone, I need help with an unexpected charge on my account.I cancelled my Figma subscription and stopped using the platform entirely around October last year. For the past 4 months, there were no charges, which was correct since I had already switched all my teams to the Starter (Free) plan.However, I was suddenly charged $17.26 USD today (Jan 7, 2026). How is this even possible? I haven't received a bill in 4 months and haven't touched Figma at all. My current dashboard confirms that all my existing teams are Free.It feels very wrong to be billed for no use at all.I feel cheated. How do I get a refund?

Hello. I am on the starter plan which I believe should be free, but my card is still being charged $2.12 per month. Please help! 

Dear Figma Support Team,I am writing to urgently appeal the suspension of my Figma account associated with the email: [redacted by moderator to remove personal information].I understand the account was locked due to a refund request (chargeback) regarding my subscription. I want to clarify that this request was not initiated by me intentionally.I recently lost my payment card, and my bank automatically flagged and reversed recent transactions as a security protocol when the card was reported lost. This resulted in an unintentional dispute against Figma.I did not intend to cancel my service. I have important projects on this account that require immediate attention.I am ready to repay the disputed amount immediately via a new payment method.Could you please assist me in lifting the suspension or provide a link where I can settle the outstanding balance to restore my access as soon as possible?Thank you for your understanding and support.Best regards,

While building a website, I ran into an issue with icon rendering that took a while to pinpoint. Initially, icons using stroke colors rendered correctly. However, icons that were filled did not render at all. For example, taking the same icon, flattening it, and applying a fill would cause it to disappear. After investigating further, I found that the issue was not the icon itself, but the parent frame (wrapper) containing the icon. This happens regardless of whether the frame uses Auto Layout or not. The problem occurs when the parent frame has a color applied via predefined color styles / variables. If a color style (variable) is applied to the frame, any filled icon inside it fails to render properly. Removing the color style from the parent frame resolves the issue. Fill as hash value of color - all good Fill as variable style color - wont renderStroke using variable style color - all good 

there is difference in “layer blur “value in dev mode (4px  in design mode and 2px in dev mode)and design mode.

I have a problem with my office’s figma annually-billed plan which said that it’s overdue. It should be paid before February 6, 2026. But if i read the invoice, we should pay monthly rather than annually. How can we solve this? Should we renew the plan by paying for a year or we pay only this month?

I cancelled my professional plan on Feb 2nd, it says i’m on the free plan.  Today i was charged $7.91 CAD for the period between Jan 6 & Feb 6.  Can you please explain what’s going on here?