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Question

My seat amount cannot be reduced and plus seat is invoiced. Request no :1887487

  • May 12, 2026
  • 1 reply
  • 10 views
AlevO

Hello Figma Support Team,

We recently intended to purchase only 1 additional seat for our account, but by mistake the quantity was increased to 3 seats. As a result, an incorrect invoice was generated and reflected on our billing account.

Since this was an accidental change, we did not proceed with the payment and intentionally prevented the charge by reducing the limit on our virtual card. However, the invoice is still showing as overdue/unpaid in our account.

I already submitted a support request through your website, but unfortunately we have not received any response yet. This issue is now affecting our billing records and requires urgent attention.

Please note clearly that we do not accept this invoice and request the following actions immediately:

* Cancellation of the incorrect invoice
* Removal of the unintended extra seat
* Confirmation that no outstanding payment obligation remains on our account related to this mistake

This was an unintentional user error and the additional seat has not been intentionally purchased or used. We would appreciate your prompt resolution and written confirmation once the correction has been completed.

Thank you.

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • May 12, 2026

Hi ​@AlevO ,

 

I understand that you unintentionally added 3 seats instead of 1, and are requesting a correction to the seat count along with cancellation of the incorrect invoice.

 

I was able to locate your ticket (#1887487) and can confirm it's in the right queue.

Since we're unable to assist with individual billing issues directly here on the Forum for privacy and security reasons, I've gone ahead and added an internal note to help bring more visibility to your case and prioritize it accordingly.

 

In the meantime, it may be helpful to know that seats are generally purchased for the duration of your billing term. For more details on how billing works, feel free to check out: Manage billing on the Professional plan

I'll go ahead and close this topic for now to keep the communication consolidated in your dedicated ticket(#1887487). Someone from our team will follow up with you directly there when they're ready to assist.

 

Thanks!

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