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Question

Unable to Reduce Figma Seats from 4 to 3

  • May 12, 2026
  • 1 reply
  • 42 views
Mohinder.Botree

Our account is currently locked, and our payment due date was May 7. We would like to proceed with the payment; however, we currently require only 3 seats and would like to reduce our subscription from 4 seats to 3 seats.

We already removed 1 seat from our account; however, the billing section is still showing payment for 4 seats. We are also unable to find the proper seat management or invoice update options in the billing section of our account settings to make these changes from our side.

Kindly help us reduce the seat count and share the updated billing/payment details accordingly so we can complete the payment process.

 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • May 12, 2026

Hey ​@Mohinder.Botree, thanks for reaching out!

For security and privacy reasons, I’m not able to access or update billing details here on the forum. I can see you’ve already contacted our support team (Ticket #1895649), and they’ll be able to take a closer look and help adjust the seat count and billing for you. Someone should be following up with you shortly to take a closer look.

 

In the meantime, just to clarify how this works: Seats are purchased for the duration of your billing term. Before your next renewal date, you’ll have the chance to remove any unused seats from your account from your Billing overview page.
If you need to remove a user’s access prior to your next renewal, you can either:

  • Change their seat to the free View seat, which provides only view and comment access to Figma Design, FigJam, and Figma Slides.
  • Remove the user from the team (Professional plan).

 
In both scenarios, their previous seat is made available for someone else to use for the remainder of the subscription period.
You can remove available (unassigned) seats at your next plan renewal.
-For annual plans, thirty days before your annual plan is set to renew, you’ll see a banner at the top of your Figma admin. Click Review seats to open a modal to adjust the number of seats on your plan for your next renewal.
-For monthly Professional plans, there is no renewal period. You can make changes to seats on a monthly subscription at any time. Unassigned seats will not be renewed for the next month.
 

You can also find more details in our Help Center article here: Manage seats in Figma. 

That said, since your account is currently locked and you need billing updated, the support team is definitely the right path. Our team can help unblock this for you! 

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