Hello Figma Community & Support Team,
I made a mistake when trying to add a new member to my Professional team and need your help.
What happened:
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I already have a Professional Plan team (Team A, annual subscription). I wanted to invite another person and buy an additional Full Seat within Team A.
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However, instead of adding a seat to my existing team, I mistakenly purchased a brand new, separate Professional Plan (Team B) for that person.
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As a result, I am now paying for two independent subscriptions for the same person: my original Team A (for myself) and a separate Professional Plan under that user’s email.
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My real need is simply to add one seat inside my existing Team A.
What I have done:
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I have removed that user’s edit access to avoid further prorated charges.
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I have already emailed Figma Support about this, but due to the US holiday I haven’t received a reply yet.
My request:
Could you please help me by:
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Cancelling and refunding (or refunding the unused prorated amount of) the mistakenly purchased separate Professional Plan (Team B), and
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Allowing me to instead add a regular Full Seat for that user inside my existing Team A (or converting the already-paid amount into a team seat fee).
This way I can pay correctly for a team member, instead of having two useless subscriptions for the same person.
Thank you very much for your understanding and help.
