Hi Figma Community Support,
I am reaching out here in a state of emergency. Our premium Figma account has been locked for 2 days due to a payment failure, and every single one of our client projects is locked inside.
We are currently losing client trust because we cannot access the designs they have paid for. We have been completely handicapped and cannot move forward with our business.
The Situation:
- We attempted payment with multiple cards (used successfully for other international payments), but Figma declined them for "unknown reasons."
- Current Blocker: Our invoice now says "can no longer be paid on Stripe," and we have received no reply from support to provide an alternative payment method.
- We have sent emails, left a voicemail, and tried calling, but have heard nothing back while our business remains at a standstill.
Escalation Info:
- Account Email: design@solguruz.com
Please, we need a billing representative to manually intervene, provide a working payment link, or temporarily unlock the files so we can fulfill our client obligations. This is a serious matter affecting our livelihood.
Thank you.
