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Question

Problem with Config code at checkout

  • May 11, 2026
  • 1 reply
  • 10 views
matthew.mauricio

Hello,

I have a config code assigned to me but getting a message saying the code has reached its capacity—even though it hasn’t been used yet.

Any help is much appreciated! Thanks!

1 reply

J
Figmate
  • Junko3
  • Figmate
  • May 12, 2026

Hi ​@matthew.mauricio ,

Thanks for reaching out! I understand your Config code isn't working as expected.

Since we're unable to look into this directly here on the Forum, I've gone ahead and created a support ticket(#1897048) on your behalf so our team can take a closer look. Someone from our team will follow up with you directly via the ticket email.

 

Thanks!

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