Hello,
We’ve been locked out to due an unpaid invoice. The support and sales teams have been of 0 help in our attempt to downgrade our plan.
We need immediate access and I’ve again sent an email to Support, Louisa and Micheal. We want to remain a Figma customer but the lack of comms and customer goodwill is astounding for a lack of a better word.
Hey guys,
We've just been blocked out of our Figma. This is completely unacceptable. You've given us 0 flexibility and provided us with no recourse in remedying the situation on our downgrade. We simply cannot and will not pay this exorbitant amount for the little usage we have. In addition, you've sent us another invoice for almost 2k (!) that's on top of our current non existent usage.
here’s an excerpt from the email:
For the 100th time, all that we need is:
1. Organization Plan
2. 3 Full Seat, 5 Dev Seats in total.
Please reactivate our access so we can continue our work and let's schedule a call to rectify the issue here and hopefully continue our partnership. I'm avail at 8am or 9am PST throughout the week
Thanks,
Vuk
