Report a Problem

Hello, I recently paid for a full account and started generating designs in Figma Make, but the first 10 designs simply generated errors. The AI ​​wrote the code, but due to agent errors, it didn't display previews, and about 500 tokens were wasted while I was troubleshooting the display issue with the agents. I can send you the chat logs, where the agent points out the errors (the agent itself) and attempts to restart the design. The issue has now been resolved, but I would like a refund for the 500 tokens I wasted. If possible, I would be grateful. 

Hi, i have submitted my frist plugin what feels like month ago.. I have not heard a single thing? Can it be that you dont have any email follow up systems set up for this? Should i just forget about this? or how to know the status? https://www.figma.com/community/plugin/1545025690791458107 

Hey so I’ve noticed that if I create a component set, which has different size variants and for each variant I have defined different text styles sizes utilising variables. If I have for instance three different link component sizes in the component set and each link variant is set to a a small, medium, large text style. What I’ve observed is that if It apply the ‘Text’ property to the text layers. For some reason they all ignore what they’re designated text style is and all adopt the same large text style. No matter what I do I can’t seem to stop it from changing the text style? 

I was using Figma Slides for my design sign off with stakeholders and they love the Stamps feature as it makes sign-off a bit more fun. But my problem is that when I export the slides into PDF, I either lost all the name under the stamps or even worse, some name come across and some don’t :( It would be good to have the slides retain all the stamps when exported as this is a requirement to our sign off documents in making sure that they are not editable 

Hi Windsurf team and community,I'm facing an issue with the Figma MCP integration in the latest Windsurf desktop app.My setup:Figma plan: Professional Seat type: Expert (Full seat) (confirmed via whoami) MCP server: Official remote server (https://mcp.figma.com/mcp) Re-connected multiple times + restarted WindsurfWhat works:Read tools are available (get_design_context, get_screenshot, get_metadata, etc.) Code Connect mapping tools create_new_file, generate_diagram, etc.What doesn't work:The write-to-canvas tool use_figma (the main tool for creating frames, components, auto-layout, and modifying designs directly on the Figma canvas) is not appearing in the available tools list.The Figma MCP catalog explicitly lists Windsurf as supporting Read and Write access for Figma Design files. However, in practice, only read + Code Connect tools are loaded.Steps I've already tried:Removed and re-added the Figma MCP server Re-authenticated Tested with both normal Design files and Draft files Confir

When trying to move an item to the side using arrow key (while holding) on a keyboard, the item after a few pixels starts moving diagonally...

I have a vector graphic that consist of 40 “rectangles” arranged in an arch. “Rectangles” are slightly arched too, they don’t have straight lines. When I select that arched graphic with other graphics and use Wrap in New Section command, the graphic gets messed up, top-left points stay where they were, but other points move horizontally about 12px. Attached is a screenshot of the before and after states of the graphic: If I create a section, then move the graphic into it, the drawing stays as it should be.

its so weird and it appears it only happened to me, i used to be able to use animation to make text bouncy and/or rotate it under the right trigger but it appears i cant anymore? same goes for shapes

I am trying to set up a Figma Kit for our organization. We have a public design system that is available for everyone to use. When I try to add it to the package.json it will not be able to install it as it is not in the Figma NPM registry. Figma make can edit the .npmrc file and remove the Figma registry. But Figma will overwrite this all the time. For instance, if I try to publish the kit. It will fail as Figma will overwrite this value and look for it in the Figma registry. I found a workaround where I tell Figma make to install and change the settings for each time someone uses the Kit. But this seems unnecessary and weird when using public NPM packages. Am I doing something wrong or is this the intended behavior for Figma Make?  Edit: The workaround is fragile. In most cases Figma make will want to style shadcn components instead of dealing with jumping trough hoops to get public packages installed.  

I recently created and published and design system Kit so that everybody in my organization can use it on Figma Make. But this kit does not appear on already existing Make files. It’s appearing though when I start new Make file. I also tried to duplicate my existing file but the kit doesn’t show up neither. 

The Shift + Up Arrow combination with a selected hex color value in the right panel no longer increases the color's lightness, while the Shift + Down Arrow combination still decreases the color's lightness Figma Desktop App version 126.2.10 (MacOS 26.4)

Good morning, we have been working with support and sales since mid-March. Our organization requires a yearly contract and our current one expired on April 13. After much reaching out on our part, we were finally able to sign a new contract (with an updated number/mix of seats), but have not been provided with an invoice (we last reached out to follow up about this last Weds). Today, our organization is locked out of Figma for non-payment which is unexpected as 1. We can’t pay because no one has provided an invoice despite us asking and 2. If we had auto-renewed, we were told that the invoice would only be available in the Figma app on April 13 and we would have until May 13 to pay it. What’s going on Figma? DM me and I can provide all the support tickets and individuals involved from our organization and Figma. 

I am experiencing a severe technical issue with my account and files. After downloading a file from the Community and re-uploading it to my Figma account, I noticed the following issues across my other existing files (which are unrelated to the community file): Missing Version History: The version history for my older, unrelated files has completely disappeared. I can no longer see previous iterations or timestamps. Collaborators Not Showing: All collaborators who were previously invited to these files have disappeared from the "Presence Bar" (avatars at the top). Real-time Sync Issues: Even when team members are currently active in the file, their cursors and avatars do not appear for me, and my presence does not appear for them.

Hi Figma Support team,My subscription was just auto-renewed today. This was an oversight on my part as I forgot to turn off the auto-renewal.Invoice numberL6HNMZ02-0003I have already cancelled the plan in the admin settings to prevent future charges. I have not used any paid features since the new billing cycle started.Could you please help me review this and process a courtesy refund for this unintended charge?Thank you for your support!

It's a college student email account and I haven't been able to use Figma for months because I've been over the verification limit.Why can't I get a student certification? Please solve it quickly. 

I;ve spent 1,500 credits trying to edit a couple of photos and section cards. the amount of errors, the volume of prompts, has me thinking this is an issue that needs to be dealt with.  

Hi there, Is there an option to use my system cursor? It’s the cursor from Figma is blurry and isnt very ergonomic to work with. Hope this can be a feature to add. Should be easy. Thank you,

Unable to open Figma files due to WebGL error popupWhen I try to open the UX guide file, a popup apperas saying “WebGL is not supported or is disabled in your browser, so this ifle cannot be opened.” and the file does not open.WebGL is enabled on my browser and my graphics diver is already updated to the latest version.When I check the WebGL Report, it shows “This browser supports WebGL1/WebGL2” in green for all items.A colleague using a laptop with the same specifications can open the UX guide files without any additional settings, but the files do not open on my laptop.Could you please check this issue?Thank you.

When using the search in the text styles option, I experience some overlapping items which makes it harder to select one. I only have this issue in Figma Slides.  

Hello, I’m running into issues with swapped instances inheriting tokens from the parent-level component. For example, our team is using our own slots (to avoid backwards compatibility bc Figma slots breaks our slots) and when I switch the slot instance with a button, the button inherits the empty tokens  instead of its default tokens.  This only occurs for the button components - for some reason, the inheritance/override doesn’t happen to our other components.In the example below, the Tile component has 3 slots stacked vertically. The Tile instance above replaces the slots with: Button, Label, and Radio Button components. The button component should have a green background, but it inherits the “empty” token from the Slot.  

Hi, My Figma Make is not working properly. After revising my prompts, the preview shows the updated version correctly, but the actual design file does not reflect any changes. I’ve already tried the following:  Refreshing the file Logging out and logging back in Duplicating the file and continuing from the duplicate  However, the issue still persists. Could you please help me resolve this asap? I’m currently using credits on the prompt but not seeing any results.

실수로 데브 시트를 하나 추가했다가 바로 뺐는데 왜 바로 다음 달 결제가 되는 건가요? 사용 안 할 거고 1분도 사용한 적 없습니다. 추가된 dev 시트 금액 취소해 주세요. 카카오톡으로도 문의드리고 메일로도 문의드렸으며 고객센터 통해서도 문의드렸는데 도대체 언제 답변받을 수 있나요? I accidentally added a dev seat and removed it immediately, so why am I being charged for the following month? I have no intention of using it and have never used it for even a minute. Please cancel the charge for the added dev seat. I've reached out through KakaoTalk, email, and the customer service center — when exactly can I expect a response?

There is a complete lack of synchronization between changes to the workspace in Figma and Figma Mirror. Figma Mirror's search shows PIN'ed files that were deleted long ago, file covers don't update, which significantly complicates navigation, and there's no synchronization between the mobile app and desktop. I have the impression that I'm the only one using your apps, because apparently no one else encounters this problem, or encounters it constantly and turns a blind eye. Please solve the underlying problem with your app.

I have accidentally renamed my file by using key commands. Not sure how it happens but the file has been renamed Z. I bet it has to do with Undo key commands. Is there a way to make changing the file name a little harder so this does not happen.