would like to report an issue related to the Collab seat subscription and request a subscription adjustment.
I subscribed to an annual Collab seat by mistake, based on the understanding that it would allow me to freely create and manage multiple projects and design files, which is the main reason I use Figma. After subscribing, I discovered that the Collab seat has significant limitations that prevent me from creating multiple projects/files as needed, making it unsuitable for my workflow.
These limitations were not clear to me at the time of purchase, and as a result, the subscription does not support my primary use case.
Instead of requesting a refund, I would like to ask if there is a way to:
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Convert my annual Collab seat subscription
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To a monthly Full seat (Professional seat)
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Or apply the remaining balance as credit toward upgrading to a Full seat
This would allow me to continue using Figma properly without losing the value of the subscription I already paid for.
I appreciate your support and would be grateful for guidance on how this can be resolved.
