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Question

Request to Cancel Subscription and Correct Invoice

  • May 14, 2026
  • 1 reply
  • 8 views
RanaUIUX

Hello Figma Support,

I would like to cancel my Professional subscription immediately.

I subscribed in April for only one Professional Full seat, which cost $20.00 USD. I understood that the subscription would renew monthly for approximately $16.00 USD.

I did not request any additional seats or billing adjustments, and I do not need them.

However, my current invoice shows:

  • Billing adjustment: $18.00
  • 2 Full seats (May 8, 2026 to June 8, 2026): $40.00
  • Total: $58.00 USD

This is not what I subscribed to.

I only had one Full seat in April, and that is the only plan I wanted. I do not understand why my account now shows two Full seats and additional charges that I did not request and do not need.

Please:

  1. Cancel my Professional subscription immediately.
  2. Cancel the billing period from May 8, 2026 to June 8, 2026.
  3. Remove the extra seat and all additional charges that I did not request.
  4. Charge me only for the actual days I used the single Professional Full seat from May 8, 2026 to May 14 2026.
  5. Ensure that no further charges are made to my account.

I no longer wish to continue the subscription.

 Thank you for your help.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • May 14, 2026

    Hey, thanks for reaching out and for the detailed breakdown, I completely understand your concern about the unexpected charges.

    Just to share some context: it seems that you have accidentally added an extra seat which would explain the discrepancy from your original plan. The $18 billing adjustment is likely a prorated charge related to a seat change made during the billing period. You can find more details here:

    Since this involves billing details and you're requesting a review of the charges, our support team is best equipped to look into your specific case. We cannot handle billing issue in the Forum due to security and privacy reasons. Could you please submit a request via our Support Hub? To do that: go to the Support Hub / type "Billing, Contact support" / click Start a chat and include your invoice details and context of your request.Thanks for your patience! 🙏

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