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Question

[URGENT] Continuous billing attempts ($16.50) after subscription cancellation and account deletion

  • May 20, 2026
  • 1 reply
  • 39 views
taehyeok

Hello,

I am facing a critical billing issue. I already submitted a support inquiry via email, but I received absolutely no response. Since your team is completely ignoring my email, I am posting here out of sheer frustration and need a support manager to contact me via Private Message (DM) to resolve this immediately.

Summary of the issue:
1. I subscribed to the Collab Seat ($5/month), and the $5 payment was successfully charged. I canceled the subscription immediately after that.
2. Even after cancellation, your system continuously attempted to charge me $16.50 USD. 
3. Because of these strange charges, I initially deleted my account. 
4. Luckily, the transaction didn't go through due to insufficient funds, but I am still continuously receiving annoying payment failure notifications for $16.50 USD.
5. Since the problem persisted, I have recently restored (reactivated) my account to figure out what was wrong, but I still cannot fix this billing loop on my own.

Since I only chose the $5 option, this $16.50 charge should not be happening at all. Since I am getting zero replies through your email support, please send me a Private Message (DM) here as soon as possible so I can securely provide my details, figure out what this charge is, and stop these unauthorized billing attempts completely.

Thank you.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • May 20, 2026

Hey ​@taehyeok, thank you for flagging this! 

For security and privacy reasons, I am unable to review billing or account-specific details here on the forum. However, I’ve opened a new support ticket for you, and your reference number is #1912762. Someone from our team should be in touch with you soon to take a closer look at the charges and help resolve the issue.

From what you described, you subscribed to the $5/month Collab Seat plan and canceled it shortly afterward.

Just to clarify, deleting your account does not automatically cancel active subscriptions. If you are on a paid Professional plan, the subscription must first be downgraded/cancelled before the account is deleted. Additionally, when downgrading from a Professional plan, any seats added before the downgrade may be prorated and reflected on the final invoice, while access to paid features continues until the end of the billing period.

 

Find more information in our Help Center article: https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S. 

 

Since I can’t confirm exactly what happened with the billing activity from here, I think it’s best for our support team to investigate the account directly and guide you through the next steps. We appreciate your patience while the team reviews this further.

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