Refund request for unintended auto-renewal

Hey ​@KHA TANG, welcome to Figma Forum — I’m glad we got in touch.

I'm not able to access billing details from this public space, but I've checked in with our Product Support team and they're reviewing your request. Your case number is: 1895358, and they'll follow up at the email tied to your Figma account.

If you want to double check that your plan is cancelled to prevent any further charges while this is being reviewed, have a look here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

I also removed some personal information from your post to protect your privacy — appreciate your understanding on that.

Please keep an eye on your inbox for next steps. 🙏🏻

Hello,

I’m writing to follow up on my request regarding case #1895358.

It has been several days since I received the last update, but I haven’t heard back from the Product Support team yet. I would appreciate it if you could kindly check the status of my request and provide any available updates.

Thank you for your assistance, and I look forward to your response.

Best regards,
[KHA TANG]

Hey ​@KHA TANG, I’m stepping in on behalf of ​@Tom Reem while they’re currently out of office. 

I can see our team followed up with you (#1895358) May 11 requesting additional verification information. At the moment, the email address you contacted us from doesn’t appear to be listed as a verified admin, billing contact, or authorised contact on the account associated with the charges.

For security and privacy reasons, the team can only discuss billing or process account-related requests with verified contacts on the plan. The fastest path forward would be either:

• reaching out using the email address associated with the subscription/account in question, or
• asking a current team/org admin to add you as an admin or billing contact so the team can continue assisting you directly

Once that verification step is completed, the team will be able to investigate the charges further and help move the request forward.

Hope this helps! 

Hi ​@Gayani_S ,

Thank you for your response.

I would like to clarify that this email address is the owner email associated with the subscription/account in question and was used to purchase the subscription.

This email also receives the billing receipts/invoices related to the charges.

Could you please re-check the account ownership and let me know what additional verification information you may need from me to proceed?

Thank you for your assistance

Hey ​@KHA TANG, thanks for following up and for clarifying those details.

For security and privacy reasons, I’m not able to review or verify billing or account-specific information here on the forum. The best next step will be to continue the conversation directly through the email thread with our support team and share the information you mentioned there, as they’ll be able to securely verify the account and guide you through any additional steps needed.