Hello Figma Support,
My subscription was automatically renewed unintentionally. I already cancelled the auto-renewal to prevent future charges.
I have not used (or only minimally used) the service since the renewal date.
Could you please review my case and help process a refund for this accidental renewal?
Invoice ID: [redacted by moderator to remove personal information]
Account email: [redacted by moderator to remove personal information]
Thank you.
Hey
I'm not able to access billing details from this public space, but I've checked in with our Product Support team and they're reviewing your request. Your case number is: 1895358, and they'll follow up at the email tied to your Figma account.
If you want to double check that your plan is cancelled to prevent any further charges while this is being reviewed, have a look here: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I also removed some personal information from your post to protect your privacy — appreciate your understanding on that.
Please keep an eye on your inbox for next steps. 🙏🏻
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