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Question

Tried to contact sales 3 times but so for no response at all

  • April 30, 2026
  • 4 replies
  • 30 views

Marcel Van Den Bos

I have tried to contact sales 3 times over the last few weeks, so far no response. I see a lot of topics about this. What is going on?

4 replies

Gayani_S
Figmate
  • Community Support
  • April 30, 2026

Hey ​@Marcel Van Den Bos, thanks for flagging this! Sorry about this, that’s definitely not the experience we want you to have.

I’ll escalate this with our sales team. Could you share when you reached out, which email you used, and your organization name? That’ll help me track things down internally. Feel free to send me a DM with the info and just reply here to let me know you’ve sent it so I don’t miss it.

 

Thank you for your help! 


Marcel Van Den Bos

I just sent my details to you


Gayani_S
Figmate
  • Community Support
  • May 1, 2026

Thanks for sending those details over! 

I’ve passed everything along to our sales team so they can take a closer look. I’ll keep an eye on this and get back to you as soon as I hear from them.

Thanks for your patience in the meantime!


Marcel Van Den Bos

ok it's been a few days, still no sign of any sales rep