Report a Problem

I am sending a follow-up regarding my previous email about the refund request.I also want to clarify an additional issue. I understood that inviting team members as viewers would not incur extra charges. However, even though I invited them as viewers, the invoice on April 20 shows additional charges, and my plan was changed to include 3 full seats.Among my team members, only one person was set as a full seat, while the other two were set as viewers only. None of them used any credits or paid features. Therefore, I believe the April 20 invoice is incorrect.I kindly request the following:- A full refund for the incorrect charges- After the refund, I would like to be correctly charged only for the Pro plan + 1 full seatAdditionally, as I mentioned in my previous email, I already canceled my subscription. Please make sure that I am not charged again on May 20.I am also confused and stressed because despite canceling, it still shows that I am using the Pro plan. I would really appreciate yo

Hello, I have a critical problem to report, and need help to prevent this from happening.When I share a prototype, if I open in a mobile phone, tapping anywhere on the screen that doesn’t have an interaction, is changing pages. Doesn’t need to be a double tap neither tapping on the edge of the screen. So, testing something with users, is a critical problem because they’ll try interact with elements on the screen, that will simply move them to a previous/next page.How can I block this from happening?In the prototype settings I disabled the Figma shortcut, hints on click, hidden the UI and on the accessibility settings everything is switched off.

Strange behavior, I don't remember if it was already there or not, but it's causing me problems: in the browser version (latest Firefox 147.0.4 (aarch64) on mac osx 26.3), when I select a guide by clicking on it, I can no longer delete it by pressing the DELETE key. Instead, I first have to move it even just one pixel, and only then can I delete it.

HelloI wonder if I can have some news on the submission I did a while back. I have not received any email nor follow up on this. I can only see the plugin locally. I would appreciate some assistance and some potential timeframe. 

Hey,I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the payment. I tried  4 times with mutliple cards (with availability), i received 4 invoices but not payments is charged. I filled in the credit card details and my billing address correctly. For context purposes, I live in the Italy and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. I find it weird to come along such a problem. Could I get help with this?

This Error is  coming after 19 Dec I have create 500-600 Bunch of Thumbnails at a time now I put single Images open in web then paste it in Design it is time consuming process.Please resolve this problem Quickly 

Dear Figma Support Team,I am a long-time and dedicated Figma user, and I have consistently relied on this account for my daily design work and team collaboration. This account is also my only work account.Today, when attempting to log in, I discovered that my account had been suspended. Prior to this, I did not receive any form of notification or explanation, and I am unaware of the reason. This situation has caught me completely off guard.My account contains a large number of important project files and collaborative work. Losing access has already had a serious impact on my work, and I have not yet had the opportunity to back up my data, which has caused me significant stress and concern.I have always complied with the platform’s terms of use and greatly value Figma as my primary work tool. Therefore, I sincerely hope to understand the specific reason for this suspension. If this action was taken in error or due to a misunderstanding, I kindly ask your team to review my case and cons

I am writing to request a billing adjustment.I had previously paid a Dev Mode seat ($15/mo) just now. But soon I decided to upgrade to a Full seat. After assigned myself to Full seat, I found myself with a $40 invoice for next month. I would like to: Cancel the redundant Dev seat and keep only one Full seat. Adjust the invoice so I am only charged the difference for the upgrade. Please let me know how I should proceed to fix this and modify the charges.

I opened Figma today, after a few weeks away, and it prompted me to log back into my account. After logging in, none of my files were in my drafts and all opened files in tabs were owned by another account with my name. Some of which loaded and I could duplicate them to my drafts, some of which asked me to request access.I’ve checked the trash and nothing’s in there.All of these files were in my account’s drafts originally. Would love some help figuring out what happened to all of these files that say someone with my name is the owner, but my account doesn’t own them.

I’m clicking the reset password link on the config website and entering my correct email.  I did not receive anything.  I’ve done this for a few days now.

Fui cobrada um valor muito a cima, do qual não concordei. Cancelei o plano e peço o estorno do dinheiro que foi cobrado no meu cartão de crédito. Vou abrir uma reclamação junto ao consumidor.gov e no reclame aqui, em nenhum lugar foi possível contestar o valor absurdo que foi cobrado, também acionei o meu banco. 

What it looks like in presentation modeWhat it’s supposed to look like in Figma SlidesAs of the last update, the layout & animations (e.g., smart animate) in Figma slides no longer work.

I’ve bought two full seats and paid the entire amount of $384 but the other person cannot have edit access to edit the projects in my workspace! I need this to be resolved quick...deadlines are around the corner...

When I try to generate a new prototype using Figma Make based off an existing Figma design, I receive an error “"Some images in your design are too large to upload. Try using smaller or fewer images." regardless of how small or large the Figma frame I am uploading is. I even tried uploading a frame with one single button, still got this error.

Every new project in Figma Make now asks me to to save a gitkeep file. I assume this is a bug? Since when should designers be responsible for managing these production-level files?

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted] has been suspended, and I am unable to access my design files.I kindly request your assistance in reviewing my account and restoring access if possible. I believe this suspension might have been an error, as I always aim to follow Figma’s community guidelines and terms of service.If any additional information or verification is required from my side, please let me know, and I’ll be happy to provide it promptly.Thank you for your time and support. I truly appreciate your help in resolving this matter.Warm regards,ZoeEmail: [redacted]

My Next.JS imports are not rendering

When I click Esc with all this open (Fig. 1), it doesn’t, as I would have expected, close only color picker  but instead whole variable floating window all together. Figure 1: How it looks before Esc is pressed And when I open variables again, color picker is placed under variables window (Fig. 2) Figure 2: How it looks after I reopen variables after pressing EscAlso, when I select a color in variables and press “i” to select a color for it, color picker tool appears to be selected and shows hovered color on the artboard, but clicking it doesn’t apply the color to the selected variable (Fig. 3). However, I don’t know if it already how it is supposed to work.  Figure 3: If I click on this color, it won’t set to the variable color but instead would only copy color to the clipboard. 

Dear Figma Support Team,I hope you are doing well.I recently attempted to complete the student verification process for Figma Education, but unfortunately my verification was unsuccessful. I am writing to kindly request a manual review of my application.I am currently an enrolled student at Queen Mary University of London (QMUL). For your reference, I have attached the following supporting documents:My Student ID Card Official Proof of Enrollment from Queen Mary University of LondonAccording to my enrollment certificate, I am a registered full-time student in the Bachelor of Science (Engineering) with Honours programme .I would also like to mention that my current IP location may not appear to be in London, as I am currently away from campus participating in an academic study program.I would greatly appreciate it if you could review my documents and assist me with completing the education verification process.Please let me know if any additional information is required.Thank you very m

Hello,Any updates on the review for the plugin we want to publish “Properties & Variants Manager”?It is a plugin to handle changes in variants / peroperties name and values, very convenient for design system designers.A use case: A designer is publishing the design system, but didn't realize on some components she called an option for a property Size "Sm", but in other components "Small". Without the plugin, she has to manually check each component and update the property. With the plugin, she can discover more easily this problem, and as well solve it with few simple clicks. Thank you!Andrea - Amadeus

Hi Figma Support Team,I received the error message: "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."My Figma account email is: elizabeth_franklin@students.ocean.edu, and my username is: elizabeth_franklin.I have successfully verified my student status via my school email, and my account role is already set to "Education". However, when trying to upgrade my free team to the Education plan, I keep encountering the "Verification Limit Exceeded" error and cannot complete the upgrade. I have never redeemed the Education offer on this account before, and this is my first attempt to upgrade the team to the Education plan. I have also tried clearing my browser cache, re-logging into my account, and using different browsers, but the error still persists. Could you please help me review my case and reset the verification limit for my account, so I can complete the team upgrade to unlock the Education plan

Some files have been moved or deleted permanently from our workspace PZAZ TV and that happend last night it was between 07 PM 19 Apr and 0:30 AM 20 Apr by CET.  can you help us at least recover these important files:- Pzaz Design System- Pzaz Cards and Blocks (May 22, 2025)- Pzaz App 2.0Thanks in advance 

When clicking on an element and trying to set the fill to a pattern, it’s not possible to select a source and use it as a pattern anymore. Issue is happening both in browser and desktop app (126.1.2).  

[FIGMA UI UPDATE INTERFERES WITH CUSTOMER DESIGNS]On-canvas video controls from a recent figma update overlays non-dismissible UI on top of our design surfaces in the design view. This is incorrectly making all of our design files look like we’ve injected video players everywhere all  because we use video loops as background layers to provide real-world context. This one update impacts thousands of pages and hundreds of files on my team alone and is causing confusion for the PMs, engineering partners and leadership when randomly we are showing work that now has a Play button and the world [ VIDEO ] all over our files and presentations.This needs to be reverted, or cause our design org alone hundreds of hours in lost productivity removing video fills and replacing them with static just to hide a UI that should NEVER been placed over your customers design surfaces. It is ridiculous this implementation made it past your internal review process and showed up on top of our designs without a

Hi everyone,I’m posting here because I’m very worried about an unexpected billing issue and would appreciate any help from the Figma team or the community.I was unexpectedly charged $416.55 USD for a Figma Professional team monthly subscription. I did not intend to maintain a paid Professional team subscription with multiple paid seats, and this was not the paid plan structure I intended to use.I was not clearly informed or given a clear prior notice that charges would be applied per paid seat, and I did not knowingly intend to activate multiple paid seats on my team. I did not expect multiple paid seats to be active on my team or to be charged this amount at once.As soon as I noticed the charge, I immediately canceled the Professional plan and reduced the paid seats to prevent any future charges.I am a university student in Korea, and this unexpected charge is nearly half of my monthly living expenses. It has become a very significant financial burden for me.Could someone from the Fig