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This is very annoying as you have to manually using the layers panel place objects hierarchically..

Hi, I have lost all my data in the last 2 days 

Hello Figma Support Team,My email address is [redacted by moderator to remove personal information]. I was on a paid plan, and I accidentally deleted my account on 03 February 2026 at 14:59 (Kyiv time).Could you please confirm whether there is any possibility to recover the account and/or restore access to my files and drafts? If full account recovery is not possible, I would be grateful for any options to recover or transfer my content (projects/files/drafts) associated with this account.Please let me know what information you need from me to verify ownership (billing details, invoices, last payment, etc.), and I will provide it immediately.Thank you for your help.Best regards, Katerina

Is anybody able to assist, have lodged multiple tickets but not getting answers 

Hi, I used to work for a company called Orgmatch. I purchased a paid plan there under [redacted PII - DJV] in Jan 2025. I left the company in June 2025 and could no longer access that Figma email/account. The company since has been acquired. I recently got billed for another year of Figma. How can I cancel that subscription and get a refund?Thank you

There was a problem with logging into the account. When I tried to log in, I accidentally created another account. When I restored the account using the link in my email, I found out that the account was created with a non-existent email address in the format of rogtat.com. How can I regain access to my account?

I cant see my files :( 

Hello Figma Team,I would like to share my feedback regarding the newly updated Figma interface.The current update is very difficult to use, as it is not clear where many options are located. I am unable to easily find the Prototype option, and I don’t know how to connect one frame to another for prototyping. Earlier, this process was simple and intuitive, but now it feels confusing.During the review or preview process, we previously had the option to switch between different devices. This feature was extremely useful for checking how our designs looked on specific devices. Unfortunately, this option seems to be removed in the new version, and I am not satisfied with this change. Having the device-switching option would greatly improve the user experience.Additionally, adjusting spacing between elements has become difficult. In the older version, we could directly type values to control spacing, which was fast and efficient. That method was much better compared to the current experience

In France, high school students do not have school email addresses. How can they benefit from the education version of Figma?

Hello Since the last update, copying and pasting an interaction with multiple actions no longer works (web and desktop version).Can you fix this issue? Or am I the only one experiencing this problem? If so, how can I fix it?Thank you in advance for your help. Edit: on closer inspection, if I copy an interaction with multiple actions and paste it, it creates an incongruous text element in the hierarchy. PS: Copying and pasting an interaction with only one action works correctly.PS: I have a Full seat account

Over the last few weeks, undo has not been working for me periodically. While designing I will be using “command + Z” as I’m working, and then all of a sudden it will stop working. It won’t work when using the edit menu → undo either. I often lose designs I’ve been working on and can’t find them on the version history. The undo button works most of the time, but then all of a sudden it will stop working which is really frustrating because it’s unexpected and often results in losing work. To fix it, I usually quit the app and open again, but then a few days later it will happen again. Any help with this would be greatly appreciated!!For context, I am the using Figma App on my Macbook Air with the laptop keyboard. 

Dear Figma-Team, 2 weeks ago I tried to get “Figma Education” by logging in and verifying my school mail. I filled out a form because it didn’t work directly, but since then I’ve not received any updates. Can you please help me with that and give me updates of (or if not happend, start ) the verification process?Thank you for your work!

Stuck in an endless loop of trying to log into my desktop app, redirecting to browser, signing in there and being sent back to app, app says ‘Session Timed Out, Log In With Browser’. I’ve removed and reinstalled the app, my laptop IOS is up to date, I’ve cleared cache, I’ve made sure it’s the only account signed in, I’ve restarted my laptop. 

I am the team owner and upgraded to the Professional plan.However, I cannot assign myself an editor seat in any team.The editor option is not selectable and editing is blocked with“an admin needs to update your seat”.Please fix the seat provisioning on your side

Hello,I was locked out of Figma on the 1st of February due to unpaid invoices, which resulted from delays in our internal finance approval process. I understand that Figma attempted to process the payment multiple times before ultimately restricting access to the project.I would appreciate your support in allowing us to proceed with payment as soon as possible so access can be restored. The current restriction is impacting my team’s productivity and causing a significant loss of valuable work time.Please let me know the next steps required to complete payment immediately.Thank you for your understanding and prompt assistance.

This is the screen which I’m getting when there are no bugs to be fixed in the prompt 

When a nested component instance switches between variants with different aspect ratios, the parent component set to Hug contents does not resize to match the child’s new dimensions. The parent keeps its previous size instead of wrapping the updated aspect ratio.Screen recording: https://streamable.com/e/q0fuwh--- Another weird behaviour / a hack-fix that kind of works:Detaching the parent component instance temporarily fixes the issue: the parent immediately resizes to the currently selected aspect ratio. After undoing (Ctrl + Z) to restore the instance, aspect ratio swapping works correctly for a short time, but eventually the parent stops responding to aspect ratio changes again.

Today with developers we discovered that some SVGs exported from Figma doesn’t work in React Native projects.We realized tha Figma swaps all #000000 colors with “black” in SVG code. And “black’ is not supported in React Native, which renders elements invisible in mobile apps.I suggest not swapping #000000 colors with “black” in SVG export.

I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed two days ago, but I have not been using this account for quite some time and have no intention of using it in the future.The reason for this oversight is that I am already using Figma through another active account. Therefore, I have no need for a paid plan on this specific account.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

I am unable to publish the most recent iteration of my webapp in Figma Make. I can see it but any time I publish it, it’s an older version of the app. I have tried duplicating and publishing, clearing my cache, and browsing on incognito. I can’t seem to find the problem and need help! 

After exporting a project from Figma Make to GitHub, the images are broken, cannot be opened or viewed, and are not displayed in the application. If you read their type via `file image.png`, you get ASCII text instead of png. The only way to get the correct versions of the photos is to download the archive with the code generated by Figma Make.

Yesterday i tried to export design from Figma to Tilda. I followed all recomendations, but Tilda was saying everytime that the mistake in API token ( figd_GTCPptZbHc7Wl8NZUbIt991FTT21GNRimAiFK3JG)Could you tell me what the catch is?

Hello, I have now activated Figma for the Educator and I am trying to use the AI ​​but it is not available. Can anyone offer help or is the AI ​​not supported in the Educator plan?

I repeatedly run into issues like this… What is the process of getting AI points back when FIgma makes stupid mistakes like this and cause a BOAT LOAD of rework after the charges start rolling in? Previously FIGMA was using terminology that I hadn’t approved, and multiple times explicitly forbid, and it was still littered all though out my code. It took multiple refactoring attempts to get it out. All wasted time and effort and that worries me with Figma’s new AI point system.   

I accidentally renewed my subscription and would like to request a refund. I haven't used the paid features since the renewal