Hello Figma Support Team,
I am posting here because I opened a support request on May 18 about an unexpected billing charge, but I have not received a response after multiple follow-ups.
I subscribed to the Professional plan expecting the cost to be around $20/month. Later, I was charged an additional $45.60 because two team members were counted as paid Full seats.
I understand now that Figma charges per Full seat, but at the time I did not clearly understand that adding people to my team would automatically create additional paid seats and result in a separate charge. I only added team members to collaborate, and I did not intentionally purchase two additional paid Full seats.
As soon as I realized the issue, I canceled the renewal to prevent any future charges. My team currently shows 0 Full seats / locked status.
This charge was accidental and the amount is significant for me as a student from Egypt. I am kindly requesting a one-time courtesy refund back to my original payment method, not account credit, because I do not plan to continue using the paid Professional plan.
Could someone from Figma Support please review or escalate my support ticket to the billing team? I would really appreciate any help, as I have been waiting for a response and this charge has caused financial stress for me.
Thank you for your understanding and support.
