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Requesting refund for unexpected charge after removing credit card

  • May 26, 2026
  • 1 reply
  • 20 views
Semi Ayvaz

I am writing to request a refund for an unexpected charge on my account. I had already removed my credit card details from my billing profile, but despite this, an automatic payment of 76 dollar was processed from my account on 23 May. I do not intend to continue using the paid subscription for this billing cycle, and since the card was supposed to be removed, this charge was unintended. Could you please review my account history, cancel any active paid subscriptions, and process a full refund for this latest charge? I made a ticket 2 days ago and still got no answer even ı write ksn private ı will go to my bank and going to solve it that way telling them 

Money was withdrawn from my card without my knowledge and it is the truth.What a shame figma
 

May 26, 2026

Hey ​@Sem , sorry to hear about this, and I understand your frustration with the delay, that’s not the experience we want for you. As a side note, we’re currently seeing a higher volume of tickets following Monday’s holiday period (including Memorial Day in the US and Spring Bank Holiday / Whit Monday in parts of Europe), so replies may take a bit longer than usual.

Unexpected charges can sometimes happen when additional paid seats are added to a Figma plan, you can find more details here: There are additional charges in my Figma bill

Since billing and refund requests involve sensitive account information, we’re unfortunately not able to review or make changes directly here in the Forum for privacy and security reasons.
I can see that you’ve already submitted a support ticket, thank you for doing that! I’ve gone ahead and escalated the case internally and added a follow-up note so the team has the latest context. For reference, your case number is 1922869. Someone from Support will follow up with you soon, thanks again for your patience.

 

Update: The support agent has solved your issue!  They have shared the details of your invoice, and cancel your plan as requested. Please check your inbox for more details, I’ve gone ahead and marked as solved here, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • May 26, 2026

Hey ​@Sem , sorry to hear about this, and I understand your frustration with the delay, that’s not the experience we want for you. As a side note, we’re currently seeing a higher volume of tickets following Monday’s holiday period (including Memorial Day in the US and Spring Bank Holiday / Whit Monday in parts of Europe), so replies may take a bit longer than usual.

Unexpected charges can sometimes happen when additional paid seats are added to a Figma plan, you can find more details here: There are additional charges in my Figma bill

Since billing and refund requests involve sensitive account information, we’re unfortunately not able to review or make changes directly here in the Forum for privacy and security reasons.
I can see that you’ve already submitted a support ticket, thank you for doing that! I’ve gone ahead and escalated the case internally and added a follow-up note so the team has the latest context. For reference, your case number is 1922869. Someone from Support will follow up with you soon, thanks again for your patience.

 

Update: The support agent has solved your issue!  They have shared the details of your invoice, and cancel your plan as requested. Please check your inbox for more details, I’ve gone ahead and marked as solved here, thank you!

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