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Question

need help transferring a figma Config ticket

  • May 20, 2026
  • 5 replies
  • 49 views

Omar Flores

I am not able to start a transfer through the chatbot and I need to transfer this asap

5 replies

Jaycee Lewis
Figmate

Hi, ​@Omar Flores 👋 I am happy to help. I opened a support ticket for your transfer issue and I escalated this to my internal team to get this triaged. Your support ticket ID is #1914377. Please keep an eye on your email for any follow ups. And if you need any additional support, please let me. I am always happy to help! — Jaycee 

 


Omar Flores
  • Author
  • New Member
  • May 21, 2026

hi ​@Jaycee Lewis ! I have not heard back yet and as far as I know transfers need to be finished before tomorrow 


Celyn_L
Figmate
  • Figmate
  • May 22, 2026

Hey ​@Omar Flores, Celyn here stepping in for Jaycee. 

I understand you haven’t heard back from the team just yet, and I know this is time-sensitive. I’ve gone ahead and given your ticket another bump internally to help increase its visibility with the team.

Someone from the team should be reaching out to you soon. Thanks again for your patience in the meantime!


Omar Flores
  • Author
  • New Member
  • May 25, 2026

Hi ​@Celyn_L I have still not heard from Figma regarding what the next steps are


Jaycee Lewis
Figmate

Hey, ​@Omar Flores 👋 Thank you very much for your patience. I see Callie replied to your support ticket and had an additional request for you. Please follow up there (ticket ID 1914377) to keep communications centralized. Thank you! – Jaycee