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I published a plugin named Promptify, and was unable to upload a new version, so I have another in review with the same name, but I need that to be the v2 instead of a different plugin

扣费问题，我下个月要结算120美元，但是我现在没有享受到对应的token，现在都没有费用了，我生成不到20张图片，什么问题？

Subject: Unable to publish plugin due to account details change Hi Figma Support Team, I'm trying to publish an update to my plugin (Plugin ID: [redacted by moderator to remove personal information]), but I get the error: "We detected a change to your account details. Please contact support@figma.com to proceed". Could you please help me resolve this issue so I can publish the update?

Please help😣 

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When u add gif in figma site it loads in preview but when you publish its not loading

There is a bug when trying to reply, delete or interact in any way with comments in prototype view. It’s been buggy for about a month (I thought it would get fixed on it’s own). See screenshots below:   Then when you try to reply the text is the wrong color: 

When I’m adjusting an image’s exposure, contrast, etc., the “shift” and “arrow” buttons are no longer functional. This makes it difficult to fine-tune an image using only the arrow. Is this a bug? (I was able to do this in the past). I checked a similar question two years ago, but there was no solution, so I am asking again. Previously, a single button click was sufficient, but now you must hold it down or switch tabs to make detailed adjustments.

Hello Figma Support Team,I'm reaching out regarding an account issue that occurred during an email migration, which has resulted in my account being suspended and my projects becoming inaccessible.Here's a timeline of what happened:1. I had a Figma account associated with [redacted] (a corporate email from my previous employer).2. After leaving the company, I transferred this account to my personal email: [redacted] . I updated all credentials — password, authenticator, and billing information.3. Shortly after, the new owner of [redacted] .team needed to register a new Figma account on that email. Since it was previously associated with my account, this was apparently handled through Figma Support.4. Following this process, my account at [redacted]  was suspended and I am no longer able to log in. All of my projects have disappeared.I've been in contact with the current owner of [redacted] .team, who confirms they also do not see any projects in their account and, importantly, does not

Hi,I’m requesting some help with getting a refund for an accidental renewal on my Figma account.I did not intend to renew the subscription for my SignalHarbor team, and I would appreciate assistance with reversing the recent charge of $21.50 USD for the May 01, 2026 to Jun 01, 2026 billing period. I sent an email to support but do not yet have a response. It’s been over 48hoursI can provide the invoice ID and account details if needed.Thank you.

Sometimes it works and sometimes it doesn’t, which makes me assume this is a glitch. When I try and drag and drop slides in the panel to rearrange the order, I’m unable to do so. Please help. Thank you.

Here is the error: TypeError: Failed to fetch dynamically imported module: https://app-aeqw524lvvf2iionbdlcy6i644vdpsps3ywic6xscmfy4bys3o6i.makeproxy-c.figma.site/src/app/App.tsx Figma can't manage to correct it whatever information I give it. The issue seems to be on one of the buttons of the header of the app, but it can't find it. The person who sent me the project has absolutely no problem opening and bring modifications to it. All my Figma Make credits are falling into this error correction, which doesn't lead anywhere. I somehow manage to access it correctly sometimes, but this is a rare case where the version loaded instead is not completely updated, I'm not really sure how it works. Can you help me?

The bot you set up in the support section for sending you tickets is constantly refusing to respond. When you try ten times to explain that it's a bug, it refuses to understand that it can't solve the bug. When it sends you a form to submit a ticket (not on the first day of your request), it tells you it's sending a request, but in reality, its ticket sending service is simply broken. I can't reach your support team to tell them about this. My ticket about a bug in your bot or your app has never been sent to support. Your bot simply can't handle the task, and my attempts to explain this have been unsuccessful. This problem is widespread. You don't receive any tickets because the bot refuses to send them. This makes your service's support absolutely worthless, given the large number of bugs being fixed, especially since you're too busy implementing new features and neglecting to maintain existing ones.  Give me feedback, your app is buggy, you're losing customers

I built a 12 month calendar variable where I want the user to be able to select a date and have it highlighted, and at that same time every other date will go to default.I have a set variable set up on the first calendar date, turning it to selected and all other 30 dates go to default.When I copy and then paste these properties, nothing happens. This has been an issue over a year ago, but then it was fixed and now it is broken again.

Hello Figma Support Team,I hope this message finds you well.I am reaching out regarding a concerning issue with my AI credit usage.Two days ago, my account had 3,000 AI credits. After using Figma’s “Make AI” feature for ca. 10 prompts, my credits dropped significantly to 1,220. Notably, my last prompt alone consumed 136 AI credits, which is unusually high.For context, this level of usage is extremely high compared to other AI tools we currently use. Under our Pro Plan, 3,000 AI credits should equate to roughly 30 prompts based on the current credit logic. Even when considering higher-tier plans, the numbers still appear disproportionate:Organization Plan: ~35 prompts × 100 AI credits Enterprise Plan: ~42–43 promptsAdditionally, 2–3 months ago, AI credit consumption was much more consistent and transparent. Prompts typically triggered alerts such as:"Used 5 AI Credits" "Used 7 AI Credits" "Used 12 AI Credits" Occasionally, "No AI Credits were used"We never encountered alerts indicating

Hello, my Figma Make project has been unable to load properly for almost a week.The screen keeps staying on a blank page with a loading indicator in the middle. There is also a message at the bottom saying, “Live preview loading, interactions may not be saved,” but the content still does not appear even after waiting for a long time. The Publish and Share buttons in the top-right corner are still visible, but the main preview area cannot load at all.I have tried waiting and checking multiple times, but the issue has not improved.

Publish was unsuccessful - try again later or contact support”.   I have the same issue, i have tried more hvad 20 times. Can you help?

Hi everyone,I need help with an upcoming charge for a Dev Mode seat that was added by mistake.Situation: A Dev Mode seat was accidentally activated in our team settings. I noticed it immediately and downgraded the user back to "Viewer" right away. However, I see an upcoming monthly invoice scheduled for May 30, 2026, for this seat.The issue with Support Bot: I tried to resolve this through the automated support assistant, but it requires an Invoice Number. Since my invoice is still in "Upcoming" status, it hasn't been assigned a number yet, so the bot cannot process my request.Details: Team: di.gladky's team Charge: 1 Dev Mode seat (already removed) Invoice Date: May 30, 2026 Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed? 

 Dear Sirs,I’m on the free Starter plan and don’t see any Figma AI features (no magic wand, no AI options like First Draft, Generate, Edit with prompt, Remove background, Vectorize).What I see: File in Drafts (Free) Plan: Starter / Free (confirmed in Settings → Plan & billing) Searching “AI”, “Generate”, “First Draft”, “Remove background” in Actions shows nothing native, only third-party AI plugins (UX Pilot, Codia, Photoroom, etc.). Could you clarify if Figma AI is available on the Starter plan, or do I need to upgrade to a higher plan? Screenshot from my FigmaScreenshot from my Figma 2Screenshot: tools I see on other users’ accounts 

안녕하세요 피그마 구독 취소를 원합니다. 해당 플렌 을 구독 갱신 이후 한번도 사용하지 않은 상황입니다.더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

Hi Figma Support,I was unexpectedly charged for 4 editor seats on my team several hours ago. I did not intentionally add these members as editors — they were upgraded automatically without a clear warning in the UI. I have already canceled my plan and downgraded these members.Since this was an unintentional charge that I corrected immediately, I would like to request a full refund for these additional seats. 

Dear Figma team, Hello, I'm writing to submit a request regarding my restricted account login.My account is an educational account containing many of our team's design projects. I primarily use the AI ​​Make feature for UI design. Last month, I submitted a bug report to you, and you replied via email. However, since May, I've suddenly found myself unable to log in. I've consistently followed the agreement and used the account normally without any violations. I'd like to know why my account is unusable and how I can unlock and restore my account login.I used a different account to submit this request.My restricted account's email address is: redacted by the moderator due to PII.I hope to receive your reply as soon as possible and resolve my account login issue. I really need Figma for my daily design work. Thank you!Looking forward to your reply!    

안녕하세요. 저는 현재 한국에서 디자인과 대학생으로 지내고 있습니다. 지난 달 과제 제출을 위해 피그마에서 상위의 요금제를 결제했습니다. 그런데 이틀 전에 5월달 요금제가 갱신되어 결제되었습니다. 자동 갱신이 되는지 알지 못했습니다. 저는 더 이상 사용하지 않을 계획이고, 돈이 없는 대학생이라 환불해주시면 정말 감사드리겠습니다. 저에게 소중한 돈입니다 ㅜㅜ

Hi guys,My plugin “Version Manager” has been in review for over a month, and I wanted to check if there’s any update regarding the approval process. I completely understand that reviews can take time, but I’d really appreciate any information about the current status or if there’s anything I need to adjust on my side. Thank you.

 I can't use any components, typography variables, or colors from my design systems. It suddenly stopped working, both on the web and desktop versions. I've already unpublished and then republished the library, but whenever I try to pull the component or variable from another file, it gives an error.I already went to the troubleshooting section and did a reset and restart of Figma Web.Error when trying to select a color from the library to fill the square.: Error when trying to add a library component.: