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I have made multiple attempts to cancel my subscription(s) and close my account, yet I continue to be charged. This is unacceptable.Please immediately close my account, cancel all subscriptions, and confirm that no further billing will occur.The most recent charge (Invoice ID: in_1Sn2aIIvcqWR3dFDv0VzBtP3) was minor as it was monthly; however, I was previously charged for an annual Pro subscription that I did not authorize or intend to purchase and have been unable to cancel. I am also being charged for a monthly subscription at the same time, which should not be happening.

bonjourje ne peux plus utiliser Figma il y a eu un bug j’ai pris le forfait mensuelle a 20€ et je ne peux plus faire de demande a Figma pour modifier mon site je peux plus l’utiliser je comprend pas pourquoi merci de régler le problème c’est très important 

Sono docente accademica, avevo un account accademico e ora mi è stato tolto, ho provato anche a collegarlo con l’email accademica: (redacted by the moderator due to PII)Potete sbloccarlo, ho ripetutamente inviato richiesta, grazie. 

I recently submitted a question / request for some support regarding plans and billing changes, and the contact form on the main figma page doesn’t provide any confirmation if form submission has be succesful / failed - all things considered I’d expect Figma to have pretty good UX, but this doesn’t work for me…Same on multiple browsers/devices.

Have paid for a professional plan that is active but the Team says our Education Plan has expired and has locked the team  files. Attaching screenshots below. Need assistance.Shows our active Paid Professional PlanOut team reflects both the expired Education Plan and the active Professional Plan. 

Помогите пожалуйста, после обновления перестали работать доп кнопки на мышке, в других программах работают, а в фигме нет. Что в десктопной версии что в веб версии. На боковые кнопки мышки назначены стандартные кнопки такие как: ctrl, alt, shift.

One user wasn’t removed from our account before billing, and the charge has already gone through. The user is now removedIs a refund possible in this case?

I’ve started using Figma and realised the “Zoom to selection” shortcut (Shift+2) does not work. I checked the assigned shortcut and it is correct, but it does not work on my PC. I’ve contacted support and the chatbot concluded it is an Opera browser issue, which is clearny not, as the same happens in Chrome. I do not have active extensions on those browsers that could block the action. And I use Windows with QWERTY keyboard. Is there anything to be done to fix this issue?

I have an educational account. I am using Figma Make IA for rapid prototyping so that, starting in the second half of February, my students can use Figma to recreate the presentation and visualisation aspects (with the creation of components, layout, etc.) of a mobile + web app. I am quickly running out of IA credit. How can I get more IA credits?Thank you very much and best regards.

Hi,I recently had a paid for individual account through a work email domain that I no longer have access to in order to cancel the recurring subscription.I can’t recall whether the email was [redacted by forum admin/moderator to remove PII] or [redacted by forum admin/moderator to remove PII], however, I no longer work there and can’t access it.The account I’m currently reaching out with is a free account, but I don’t know what to do from here to get the subscription cancelled. 

I wanted to remove the Education plan from my account and change it to the starter plan but was unsure what the steps were to do that.

I subscribed to the Professional plan with monthly billing, based on the information provided during signup. However, after giving edit access to a few collaborators, I was charged additional full seat fees for each person added.What surprised me is that simply granting edit access to files automatically added those users as paid team members and charged the full seat amount. This behavior was not clearly communicated when I subscribed, nor was it obvious on the plan details or pricing pages that every editor added would incur a full seat charge.Because this information wasn’t clearly disclosed upfront, the charges came as an unexpected surprise. I would really appreciate: Clarification on where this behavior is documented clearly on the Figma website Insight from other users who may have faced a similar issue Guidance from the Figma team on how this is intended to work and whether the

Hi Figma Support,I’m on a paid plan with a Full seat, but Figma Make chat is not usable. The Make editor loads, however the AI chat panel won’t load properly and the Send button stays disabled/greyed out, with no visible in-app error message. This blocked my workflow and I couldn’t deliver my work on time, which caused significant disruption.What I’m seeing Figma Make file opens normally (editor loads, multiplayer connects). Make chat panel doesn’t load (or appears stuck), and Send is disabled even when typing. No actionable UI warning is shown. Steps to reproduce Open a Figma Make file: [paste Make file URL here] Open the Make chat panel Type any prompt Observe: Send button remains disab

I have a component with standard hover states attached to text (think nav bar). It works perfectly. However, when I rotate the component, some of the text components with hover state cease to work. at 12 degrees almost all have stopped working.  the design calls for rotated text links (a line of them, the whole line rotated). any idea why rotation is a problem and how to fix it? 

Hello, I am unable to access my Figma account that I made with my university’s email address ever since I graduated. The university closed all email accounts of the graduates so I can’t reach the verification code to sign in. I have important projects, assets and files in there that are important for my research. How can I still access the account, change the email address and retrieve my data?Best,Philipp

The entire auto layout panel disappeared in the web app.

I noticed that one of many pinned files in the dashboard left nav is showing as a branch, when in fact it is not. When i click on it, the main file version opens.

I made a school portal for student schedules and I told the ai to fix the sign in button and u put your username and password it dose not let me sign in the button is not working and I don't have any more credits untill Jan 31 please I need someone to help I need this turned into the district by Jan 31.

Using a Button component as an example, one of its variants is the Muted button, and every style of button has a hover and press variant, which gets their Overlay frame with a different opacity color to reflect the hover and press. Then, in Prototype, I set the normal variant with a Change to While Hovering to the Hover variant, and a Change To While Pressing on the hover variant to the Press variant.This works in isolation, however when using this Button component in other components, say in a Side Sheet footer as an action button, and I press the Present button, and I happen to change the text of the Button instance inside the Side Sheet, the text property content gets reset to the parent component's default. This also happens with any frame that gets bound to a property (Leading Icons, Trailing Icons, etc.).To fix this, I simply unbound every such property, like boolean and text properties.Having said all that, it seems to me these component interactions in p

I just upgraded to Figma Professional Full seat on my educational account and i still don’t have AI features in “actions”. Do i have to touch some settings or ? 

I just trying to reorder the variable but the row didn’t show the hint to drag an drop 22 July 2025 have any update ? [The title of his post was updated from “cannot reorder in variable 22 JUL” to “Unable to Reorder Values in Variable Panel — July 22 Update” by a moderator on 22-Jul-2025.]

https://ibb.co/XZmV1tXn

I added blend mode to my figure in figma and if looks fine in working panel and preview viewport. But the effects are gone as soon as they are exported as pdf. There figures on a same page, one is good but the other two are not working properly. I’m applying “plus lighter” to the two problem figures and “color dodge” to the properly exported figure. 

I am trying to connect my Github account with Figma, it is successfully connected with “Connector” option, but not in the Integration, I have configure the Figma with my personal Github account, but it says it need “Admin approval” for that, the thing is it is my personal Github Account, I am not a organization, how can I give it Admin approval? 

I was charged today but I have cancelled my subscription so I would like a refound , thank you