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Question

This is extremely urgent. I would really appreciate your prompt assistance TT

  • June 5, 2026
  • 1 reply
  • 11 views
LEE GARAM

 

I submitted an inquiry via email on June 1st, and since I didn't get a response, I sent a few more emails over the next few days, but I still haven't received any reply at all... TT

This is urgent because it is related to our corporate account and needs to be checked quickly. How long does it usually take for the support team to reply?
 

As this is a billing-related issue, I would be extremely, extremely grateful if you could review it and respond at your earliest convenience.

Please help us with this matter. Thank you very much.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 5, 2026

Hi ​@LEE GARAM, Celyn from Figma Community Support here.

Thanks for reaching out, and I'm sorry that you haven't heard back from the team yet. I understand the urgency here, especially since this involves billing for your company's account.

I was able to locate your support tickets (#1936772, #1942801, and #1938487), and I've gone ahead and escalated them highlighting the urgency of your situation.

While we're unable to review billing matters directly here on the forum, I wanted to let you know that your case is with the appropriate team and has been brought to their attention. They'll follow up with you directly via your ticket as soon as they're able to review the details.

Thank you for your patience and for taking the time to follow up here, someone will be reaching out shortly 🙏

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