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Question

Refund or billing credit request for accidental Professional seat purchase

  • June 5, 2026
  • 1 reply
  • 12 views
GOVO TECH

Hi Figma Support,

I accidentally purchased a new Professional subscription because I misunderstood how team collaboration and paid seats work.

I thought each designer needed to create a separate account and purchase a separate Professional plan in order to edit shared design files together.

After completing the purchase, I realized that the correct setup should be to keep my existing Professional team and add additional Full seats to my main account/team instead.

My intended setup is:
- One existing Professional team
- 8 Full seats total for 8 designers
- All designers editing together inside the same team

This was an accidental billing setup mistake. I would like to request a refund or billing credit for the wrongly purchased Professional subscription/paid seats, so I can return to the correct setup and purchase the additional Full seats under my main Professional team.

I understand that subscription fees are generally non-refundable, but I hope Figma can review this as an accidental purchase/misunderstanding during setup.

Could someone from Figma Support please help review this case or contact me privately for invoice and billing details?

Thank you.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • June 5, 2026

Hey ​@GOVO TECH, thanks for reaching out!

I can see you've already got a support ticket open (Ticket #1943403), our team will be reviewing your case there and will be in touch directly, since billing changes need to be handled securely outside the Forum.
 

On the Professional plan, your subscription cost depends on your billing term (monthly or annual) and the number of paid seats- Full, Dev, or Collab. The correct setup for your team of 8 is exactly what you described: one Professional team with 8 Full seats, all collaborating together. 

 

To stop further charges in the meantime, you can cancel the accidentally purchased plan now, this prevents any future renewals while your ticket is being reviewed:

  1. From the file browser, go to the accidentally purchased team in the left sidebar
  2. Click Admin
  3. Select the Settings tab
  4. In the Plan section, click Cancel plan
  5. Select a cancellation reason and confirm

You'll keep access to all Professional plan features until the end of the current billing period, so cancelling now won't cut anything off immediately. 

For more detail on how seats and billing work on the Professional plan, the Manage billing on the Professional plan article is a good reference, it covers adding Full seats to your existing team, which is the setup you're aiming for.

 

Keep an eye on your email for a response from our team on the ticket. If you have any other questions in the meantime, feel free to reply here.

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